Chapter 4 Troubleshooting
Contacting Customer Service
If the status LED on a switching module is orange, the module might be busy or disabled. Refer to the Cisco 7600 Series Internet Router Software Configuration Guide, the Cisco 7600 Series Internet Router IOS Software Configuration Guide, the Cisco 7600 Series Internet Router Command Reference or the Cisco 7600 Series Internet Router IOS Command Reference publications to configure or enable the interfaces. After the system reinitializes the interfaces, the status LED on the module should be green.
If you still experience trouble with the startup, see the “Contacting Customer
Service” section on page
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a customer service representative for assistance and further instructions. Before you call, have the following information ready to help your service provider assist you as quickly as possible:
•Date you received the switch
•Chassis serial number (located on a label on the right of the rear panel of the chassis)
•Type of software and release number
•Maintenance agreement or warranty information
•Brief description of the problem
•Brief explanation of the steps you have already taken to isolate and resolve the problem
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