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Chapter8 Monitoring the Cisco Unified IP Phone Remotely
Streaming Statistics
8-18
Cisco Unified IP Phone 7906G an
d 7911G Administration Guide fo
r Cisco Unified CallManager
OL-10008-01
Contents
Main
Page
Page
Page
CONTENTS
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Page
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Page
Page
Preface
Overview
Audience
Organization
Related Documentation
Obtaining Documentation
Cisco.com
Product Documentation DVD
Ordering Documentation
Documentation Feedback
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Page
Document Conventions
xxv
Warnings use the following conventions:
xxvi
xxvii
xxviii
xxix
xxx
Page
Page
An Overview of the
Understanding the Cisco Unified IP Phones 7906G and 7911G
Page
What Networking Protocols Are Used?
Page
Page
What Features are Supported?
Feature Overview
Configuring Telephony Features
Configuring Network Parameters Using the Cisco Unified IP Phone
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
Page
Overview of Supported Security Features
Page
Page
Identifying Encrypted and Authenticated Phone Calls
Security Restrictions
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified CallManager
Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified CallManager
Page
Page
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Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phones 7906G and 7911G
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Page
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Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified Communications Products
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
Providing Power to the Cisco Unified IP Phones 7906G and 7911G
Power Outage
Power Guidelines
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
Page
Page
Page
Adding Phones to the Cisco Unified CallManager Database
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and TAPS
Adding Phones with Cisco Unified CallManager Administration
Adding Phones with BAT
Determining the MAC Address of a Cisco Unified IP Phone
Page
Setting Up the Cisco Unified IP Phone
Before You Begin
Network Requirements
Cisco Unified CallManager Configuration
Safety
3-4
Understanding the Cisco Unified IP Phones 7906G and 7911G Components
Network and Access Ports
Handset
Speaker
Monitor Mode
Group Listen Mode
Enabling Group Listen Mode on CiscoUnified CallManager
Activating Group Listen on the Phone
Headset
Audio Quality Subjective to User
Connecting a Headset
Installing the Cisco Unified IP Phone
Page
Page
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Page
Mounting the Phone to a Wall
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
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Configuring Settings on the
Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G
Displaying a Configuration Menu
Unlocking and Locking Options
Editing the Values of an Option Setting
Overview of Options Configurable from a Phone
Page
Network Configuration Menu
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Device Configuration Menu
CallManager Configuration Menu
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HTTP Configuration Menu
Locale Configuration Menu
UI Configuration Menu
Media Configuration Menu
Ethernet Configuration Menu
Security Configuration Menu
Page
QoS Configuration Menu
Network Configuration
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Configuring Softkey Templates
Setting Up Services
Adding Users to Cisco Unified CallManager
Specifying Options that Appear on the User Options Web Pages
Page
Customizing the
Creating Custom Phone Rings
RingList.xml File Format Requirements
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Creating Custom Background Images
List.xml File Format Requirements
Page
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
Page
Page
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Security Configuration Menu
CTL File Screen
Page
Trust List Screen
Model Information Screen
Status Menu
Status Messages Screen
Page
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Page
Page
Page
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Network Statistics Screen
Page
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Firmware Versions Screen
Page
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Disabling Web Page Access
Device Information
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Network Configuration
Page
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Network Statistics
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Device Logs
Streaming Statistics
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Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager
Identifying Error Messages
Registering the Phone with Cisco Unified CallManager
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco Unified CallManager Settings
Cisco Unified CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Cisco Unified IP Phone Resets Unexpectedly
Verifying Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips
Page
Page
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Using the Quality Report Tool
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
A
Providing Information to Users
How Users Obtain Support for the Cisco Unified IP Phone
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
B
Supporting International Users
Page
C
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network and Access Port Pinouts
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INDEX
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Numerics
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D
E
F
G
H
I
J
L
M
N
O
P
Q
R
S
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T
U
V
W
X
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Cisco Website at www.cisco.com/go/offices
