Cisco Systems 7906G, 7911G Using the Quality Report Tool

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Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager
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Chapter9 Troubleshooting and Maintenance
Using the Quality Report Tool
To perform a factory reset of a phone, follow these steps:
Procedure
Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power up cycle.
Step 2 While the phone is powering up, and before the Applications Menu button
flashes on and off, press and hold #.
Continue to hold # until the message LED on the handset flashes on and off in
sequence in red.
Step 3 Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the
factory reset will not take place.
After you press these keys, the message LED on the handset flashes faster in red
and the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process and the
main screen appears.
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting
tool for the CiscoU nifiedIP Phone. The QRT feature is installed as part of the
Cisco UnifiedCallManager installation.
You can configure CiscoUnified IP Phones with QRT. When you do so, users can
report problems with phone calls by pressing the QRT softkey. This softkey is
available only when the CiscoUnified IP Phone is in the Connected, Connected
Conference, Connected Transfer, and/or OnHook states.
When a user presses the QRT softkey, a list of problem categories appears. The
user selects the appropriate problem category and this feedback is logged in an
XML file. Actual information logged depends on the user selection and whether
the destination device is a CiscoUnified IP Phone.