Frequently Asked Questions

Q. How do I configure TCP/IP protocol?

A. TCP/IP protocol in a Microsoft Windows environment is different for each operating system. Follow the appropriate instructions in this section for your operating system.

Configuring TCP/IP on Windows XP Systems

1Click Start, and depending on your Start menu setup, choose one of the following options:

„If you are using the Windows XP Default Start Menu, select Connect to, choose Show all connections, and then go to step 2.

„If you are using the Windows XP Classic Start Menu, select Settings, choose Network Connections. Double-click the Local Area Connection icon in the LAN or High-Speed Internet section of the Network Connections window.

2When the Network Connections window opens, right click on Local Area Connection, left click on Properties from the menu to open the Properties dialogue box.

3Locate a white box titled "This connection uses the following items:". Use the down arrow on the right side of the box to scroll down until you see Internet Protocol (TCP/IP). Select Internet Protocol (TCP/IP), then click the Properties button below the white box on the right hand side.

4Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK.

5Click OK at the bottom of the properties box to close the box. At this point, your PC will automatically request and receive an IP address from that gateway. Once the address is received your PC will have Internet access.

6In the event your PC does not automatically request an IP address after completing the above steps, it is recommended that you select Windows Start button, then shutdown and restart Windows.

7If you cannot access the Internet, go to Having Difficulty? (on page 104). If you still cannot access the Internet, contact your service provider for further assistance.

Configuring TCP/IP on Windows 2000 Systems

1Click Start, select Settings, and choose Network and Dial-up Connections.

2Double-click the Local Area Connection icon in the Network and Dial-up Connections window.

3Click Properties in the Local Area Connection Status window.

4Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.

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Cisco Systems DPC/EPC2325 DOCSIS Configuring TCP/IP on Windows XP Systems, Configuring TCP/IP on Windows 2000 Systems