Cisco Systems Linksys PAP2, RT31P2

Circuits: The communication path(s) that carry calls between two points on a network.

Customer Premise Equipment: The only part of the telecommunications system that the customer

comes into direct contact with. Example of such pieces of equipment are: telephones, key systems,

PBXs, voicemail systems and call accounting systems as well as wiring telephone jacks. The

standard for this equipment is set by the FCC, and the equipment is supplied by an interconnect

company.

Dedicated Access: Customers have direct access to the long-distance provider via a special circuit

(T1 or private lines). The circuit is hardwired from the customer site to the POP and does not pass

through the LEC switch. The dial tone is provided from the long-distance carrier.

Dedicated Access Line (DAL): Provided by the local exchange carrier. An access line from the

customer’s telephone equipment directly to the long-distance company’s switch or POP.

Demarcation Point: This is where the LEC’s ownership and responsibility (wiring, equipment) ends

and the customer’s responsibilities begin.

Direct Inward Dialing (DID): Allows an incoming call to bypass the attendant and ring directly to an

extension. Available on most PBX systems and a feature of Centrex service.

Dual Tone Multifrequency (DTMF): Better known as the push button keypad. DTMF replaces dial

pulses with electronically produced tones for network signaling.

Enhanced Service: Services that are provided in addition to basic long distance and accessed by way

of a touchtone phone through a series of menus.

Exchange Code (NXX): The first three digits of a phone number.

Flat-rate Pricing: The customer is charged one rate (sometimes two rates, one for peak and one for

k) rather than a mileage-sensitive program rate.

change Carrier): A long-distance provider that maintains its own switching equipment.

IVR (Interactive Voice Response): Provides mechanism for information to be stored and retrieved

using voice and a touchtone telephone.

Local Loop: The local telephone company provides the transmission facility from the customer to the

telephone company’s office, which is engineered to carry voice and/or data.

North American Numbering Plan (NANP): How we identify telephone numbers in North America. We

can identify the telephone number based on their three separate components (NPA) (NXX) (XXXX).

PIN (Personal Identification Code): A customer calling/billing code for prepaid and pay-as-you-go

calling cards.

Private Branch Exchange: Advanced phone system commonly used by the medium to larger

customer. It allows the customer to perform a variety of in-house routing (inside calling). The dial tone

that is heard when the customer picks up the phone is an internal dial tone.

SS7 (System Signaling Number 7): Technology used by large carriers to increase the reliability and

speed of transmission between switches.

Switch (Switching): Equipment that connects and routes calls and provides other interim functions

such as least cost routing, IVR, and voicemail. It performs the “traffic cop” function of

telecommunications via automated management decisions.

Touchtone (DTMF): The tone recognized by a push button (touchtone) telephone.

Unified Messaging: Platform that lets users send, receive, and manage all email, voice, and fax

messages from any telephone, PC, or information device.

Voice Mail: A system that allows storage and retrieval of voice messages through voicemail boxes.

off-pea

IXC (Interex

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