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Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for MS-DOS
OL-1744-02
Preface Obtaining Technical Assistance
Customers and partners can se lf-reg iste r on Cisc o.com to o btain a dditi onal pe rsonali zed info rmati on and
services. Registered users can order products, check on the status of an order, access technical support,
and view benefits specific to thei r re latio n ships with Cisc o.
To access Cisco.com, go to the fo ll owing w e bsi te:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need te chnical assistance with a Cisco pr oduct
or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/ta c
P3 and P4 level problems are defined as follows:
•P3—Your net w ork pe rf orma nce is d egr ad ed. Netw or k fun ctio nali t y is noti cea bly im pair ed , b u t most
business operations continue.
•P4—You need inform at ion or assi sta nce on Cis co p rod uc t ca pabi li tie s, prod uct i nst a lla tion, o r ba sic
product configuration.
In each of the above cases, use th e Cisco TAC website to quickly find answer s to y o ur q ue s ti on s.
To register for Cisco.com, go to the following website:
http://www.cisco.com/regis ter/
If you cannot resolv e yo ur tec hnic al i s sue b y usi ng the TAC online resources, Cisco.com regi ste re d us ers
can open a case on li ne by using the TAC Case Open to o l at the following w e b s ite :
http://www.cisco.com/tac/c aseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your countr y, go to the following
website:
http://www.cisco.com/wa rp/public/687/Dire ctory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is
not restored qui c kl y. No w or k around is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.