Chapter 5 Troubleshooting
Resolving Attend Link Problems
If MPNotify records do not appear, verify that the hostname for the Cisco Unified MeetingPlace Audio Server entered in the
Verify that the Windows services associated with the Cisco Unified MeetingPlace SMTP
To Verify That Windows Services Are Running
Step 1 On the server where Cisco Unified MeetingPlace SMTP
Step 2 Verify that the following services are running:
•MeetingPlace SMTP Gateway
•MeetingPlace Notification Gateway
•MeetingPlace Gateway SIM
If these services are not running, restart them. See the “Stopping and Restarting the Cisco Unified MeetingPlace SMTP
Resolving Attend Link Problems
Q.Why do users receive JavaScript errors when clicking the Attend URL link?
A.This error appears when using a Web browser that is not supported. The supported browsers are Netscape 7.0 or Netscape 7.1 with JRE 1.4.2, and Microsoft Internet Explorer 5.5 or later.
Resolving Meeting Notification Problems
Q.When users schedule a meeting through MeetingTime or Cisco Unified MeetingPlace Web Conferencing, why do the invited users not receive meeting notifications?
A.This will happen if:
–The profile of the invited user is not set up to receive meeting notifications.
–The profile of the meeting scheduler is not set up to send meeting notifications.
–The meeting preference is not set up to send meeting notifications.
–Notifications have not been sent by the Cisco Unified MeetingPlace SMTP
–System notifications have not been queued for delivery.
–The Cisco Unified MeetingPlace SMTP
–There may be insufficient space on the hard drive of the corporate
–The corporate
Check the profile of the invited user by doing the following procedure.
Administration Guide for Cisco Unified MeetingPlace SMTP
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