Cisco Systems SMTP manual Troubleshooting, C H A P T E R, Resolving Connectivity Problems, page

C H A P T E R 5

Troubleshooting

This chapter explains how to troubleshoot problems that can occur after installing Cisco Unified MeetingPlace SMTP E-Mail Gateway.

See the following sections:

•Resolving Connectivity Problems, page 5-1

•Resolving Attend Link Problems, page 5-2

•Resolving Meeting Notification Problems, page 5-2

•Resolving Notification Language Problems, page 5-4

•Resolving Notification Time Zone Problems, page 5-5

•Resolving Problems with Meeting Attachments, page 5-6

Resolving Connectivity Problems

Q.Why are users not receiving meeting notifications?

A.The Cisco Unified MeetingPlace SMTP E-Mail Gateway may not be communicating with the Cisco Unified MeetingPlace Audio Server. Do the following to ensure connectivity:

Use the Cisco Unified MeetingPlace eventlog to verify that Cisco Unified MeetingPlace SMTP E-Mail Gateway is logging in to the Audio Server system. Do the following procedure to start the eventlog.

To Start the Eventlog

Step 1 Right-click the Cisco Unified MeetingPlace icon (the orange door) on the applications tray of the desktop on the computer on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed.

Step 2 Click Eventlog. The eventlog appears.

When MPNotify entries appear in the log, the Cisco Unified MeetingPlace SMTP E-Mail Gateway is communicating with the Cisco Unified MeetingPlace Audio Server.

Check the log for errors.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01 5-1