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Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x
OL-13418-01
Chapter 5 Troubleshooting the Web Conferencing Installation
Installation Problems
4. If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing
installer again in Repair mode.
5. If the server is still not working properly, collect the following installation logs and contact your
Cisco support representative:
• mpwebstp.log
• mpwebstp-sql.log
• mpwebstp-sql2ksp4.log
Web Conferencing installation logs are in the C:\Winnt directory.
To Check For a Time Zone/Daylight Savings Time Conflict
Step 1 In Windows Explorer, browse to the
<drive>:Program Files\Cisco Systems\MPWeb\WebConf\logs\support directory.
Step 2 Open the debug.log file.
Step 3 Look for a pair of messages similar to the following:
brze (d) <status code="invalid"><invalid field="time-zone-id" type="id"
subcode="missing"/></status>
brze (d) com.macromedia.airspeed.StatusException$Invalid$Missing: <status
code="invalid"><invalid field="time-zone-id" type="id" subcode="missing"/></status>
Step 4 If you see these messages, open the Date and Time Properties window by double-clicking the system
time in the Windows menu bar. If all of the areas in your time zone regularly observe daylight savings
time, you may need to check Automatically Adjust Clock for Daylight Saving Changes.
Step 5 If you made changes to the date and time properties, restart the Cisco Unified MeetingPlace Web
Conferencing services:
e. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
f. Right-click Cisco MeetingPlace Web Conferencing and choose Start.
g. If you stopped any other gateway services, reboot them by right-clicking the service and
choosing Start.
h. Close the Services control panel.
Checking That the Cisco MCS Operating System Version Meets the Requirement
You must have the required operating system version installed on a Cisco MCS before attempting to
install Cisco Unified MeetingPlace Web Conferencing. Refer to System Requirements for Cisco Unified
MeetingPlace Release 6.0 at
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
To Check That the Cisco MCS Operating System Version Meets the Requirement
Step 1 From the Windows Start menu, click Cisco OS Version. The MCS Version Utility opens.