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Cisco Systems Unified MeetingPlace Web Conferencing manual Click Save Changes

Models: Unified MeetingPlace Web Conferencing

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Chapter 5 Troubleshooting the Web Conferencing Installation

Meeting Room Connection Problems

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Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x

5-4	OL-13418-01

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Cisco Systems Unified MeetingPlace Web Conferencing manual Click Save Changes

Contents

Corporate Headquarters Text Part Number OL-13418-01Page N T E N T S Installing Web Conferencing Uninstalling Web Conferencing or SQL Server Software A-1 OL-13418-01 Purpose AudienceNaming Conventions Term Definition Used in This Document AsDocumentation Conventions Convention DescriptionCisco.com Product Documentation DVD Ordering DocumentationReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Product Alerts and Field Notices Obtaining Technical AssistanceCisco Support Website Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information About Cisco Unified MeetingPlace About Cisco Unified MeetingPlace Web ConferencingOverview of Web Conferencing Components Component DescriptionBenefits of Web Conferencing Common EndpointsOverview of the Cisco MeetingPlace Agent Service Increased ReliabilityHow Users Connect to Web Conferencing Isapi Cisco Policy for Use of Third-Party Software Configuration RestrictionsTerms of Use Terms for Single Sign On Software IntegrationTerms of Support for Single Sign On Software Integration New Feature and Enhancement Information OL-13418-01 Installing Web Conferencing Preinstallation Tasks Web ConferencingInstalling SQL Server on a Remote Server Gathering Web Conferencing Installation Values Parameter Description and ValueWeb server primary hostname Configuring Network Settings on the Cisco MCS Server Installation Tasks Web ConferencingInstalling the Operating System on the Cisco MCS Server To Install the Operating System on the Cisco MCS ServerConfigure a Single NIC with Both IP Configure NIC Teaming on the Cisco MCS To Configure One IP Address per NIC on the Cisco MCS Server Right click Local Area Connection 2 and click EnableInstalling Web Conferencing To Install Cisco Unified MeetingPlace Web Conferencing Before You BeginRestriction OL-13418-01 Postinstallation Tasks Web Conferencing Defining the Web Conferencing Server Hostname InformationTesting the Web Conferencing Installation To Test the Web Server Home Page ConnectionTo Test the Meeting Console Connection Creating a Least-Privileged SQL Account for Web Conferencing Dbdatareader Dbdatawriter Dbddladmin Configuring SSL About Segmented Meeting Access About the SMA-2S Configuration About the SMA-2S Configuration with SSL and Segmented DNS ExampleAbout the SMA-2S Configuration and Video-Enabled Systems Page OL-13418-01 A P T E R Web Conferencing Clusters One Cluster Configuration Web Conferencing Load Balancing and Failover Capability Load Balancing Behavior with Internal and External Clusters End-User Experience During Meeting Console Failover ThenBefore You Begin Before You Begin To Prepare the Internal Cluster Preparing the Internal ClusterPreparing the External Cluster To Prepare the External ClusterInstalling the First Internal Web Server To Install the First Internal Web ServerInstalling Additional Internal Web Servers To Install Additional Internal Web ServersRestrictions Copying Guids from the Internal to the External Web Server To Copy Guids from the Internal to the External Web ServerInstalling the First External Web Server To Install the First External Web ServerInstalling Additional External Web Servers To Install Additional External Web ServersTo Configure Redirection of External Meetings Linking the Internal and External ServersSynchronizing Purge Parameters Configuring SSL Optional Viewing the Web Conferencing Load on a Server To View the Web Conferencing Load on a ServerInstallation Problems What to Do FirstTo Check For a Time Zone/Daylight Savings Time Conflict Look for a pair of messages similar to the followingTo Resolve Http Connection Problems Server Connection ProblemsMeeting Room Connection Problems To Configure the Full Web Conferencing Ports SettingClick Save Changes Uninstalling Web Conferencing Software To Uninstall Web Conferencing SoftwareReboot the server To Remove SQL Server SoftwareD E IN-2 IN-3 IN-4