Cisco Systems Unified MeetingPlace Web Conferencing manual Installation Problems, What to Do First

C H A P T E R 5

Troubleshooting the Web Conferencing

Installation

This chapter describes how to troubleshoot common problems that can occur while installing Cisco Unified MeetingPlace Web Conferencing.

This chapter contains the following sections:

•Installation Problems, page 5-1

•Server Connection Problems, page 5-3

•Meeting Room Connection Problems, page 5-3

Installation Problems

This section contains the following information:

•What to Do First, page 5-1

•Checking That the Cisco MCS Operating System Version Meets the Requirement, page 5-2

•Obtaining Additional Assistance, page 5-3

What to Do First

If the web server is not working properly, try the following troubleshooting tasks:

1.Restart the Cisco Unified MeetingPlace Web Conferencing services:

a.From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services.

b.Right-clickCisco MeetingPlace Web Conferencing and choose Start.

c.If you stopped any other gateway services, reboot them by right-clicking the service and choosing Start.

d.Close the Services control panel.

2.If the server is still not working properly, check the debug log for a possible time zone/daylight savings setting problem. Perform the “To Check For a Time Zone/Daylight Savings Time Conflict” procedure on page 5-2.

3.If the server is still not working properly, reboot the server.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x

OL-13418-01 5-1