CNET CNWR-811P manual Troubleshooting, Appendix A, General Problems, Internet Access, Overview

Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the CNWR- 811P and some possible solutions to them. If you follow the suggested steps and the CNWR- 811P still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can’t connect to the CNWR-811P to configure it.

Solution 1: Check the following:

•The CNWR-811P is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the CNWR-811P are on the same network segment. (If you don't have a router, this must be the case.)

•Ensure that your PC is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the CNWR-811P's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the CNWR-811P.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

•Check if other PCs work. If they do, ensure that your PCs IP settings are correct (IP address, Network Mask, Default gateway and DNS).

•If the PCs are configured correctly, but still not working, check the CNWR-811P. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

•If the CNWR-811P is configured correctly, check your Internet connec- tion (DSL/Cable modem etc) to see that it is working correctly.

Problem 2: Some applications do not run properly when using the CNWR-811P.

Solution 2: The CNWR-811P processes the data passing through it, so it is not transpar- ent.

Use the Special Applications feature to allow the use of Internet applications which do not function correctly.

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