Operations

When a function does not work, check here before requesting help (cont.)!

Fax reception

PROBLEM

CAUSE & REMEDY

 

 

I cannot receive documents.

¡The telephone line cord from the single telephone line is connected

 

to the EXT jack on the unit. Connect to the LINE jack.

 

 

I cannot receive documents

¡The receive mode is set to the TEL mode. Set to the TEL/FAX,

automatically.

FAX ONLY or EXT.TAM mode.

 

¡The time to answer the call may be too long. Decrease the number

 

of rings (see pages 59 and 65).

 

 

The recording image is faint.

¡The sender transmitted a faint document. Ask them to transmit a

 

clearer copy of the document.

 

¡The thermal head is dirty. Please clean it (see page 114).

 

 

The printing quality is poor.

¡Some paper has instructions recommending which side to print on.

 

Try turning over paper. We recommend smooth paper such as

 

Hammermillg jet PRINT for clearer printing.

 

 

A blank sheet is ejected after the

¡The receiving reduction rate is not programmed correctly. Program

received documents are printed out.

the proper reduction rate (see page 72).

 

 

Copying

PROBLEM

CAUSE & REMEDY

 

 

A dirty pattern or a black line

¡The glass or rollers are dirty. Please clean them (see page 114).

appears on the copied documents.

 

 

 

The copied image is distorted.

¡The thermal head is dirty. Please clean it (see page 114).

 

 

The document is not copied

¡The film is not inserted correctly. Insert it correctly (see pages 110

properly.

and 111).

 

 

The copied document is blank.

¡The film is not inserted correctly. Insert it correctly (see pages 110

 

and 111).

 

 

The printing quality is poor.

¡Some paper has instructions recommending which side to print on.

 

Try turning over paper. We recommend smooth paper such as

 

Hammermillg jet PRINT for clearer printing.

 

 

A paper jam occurs during copying.

¡The film is not inserted correctly. Insert it correctly (see pages 110

 

and 111).

 

 

100

For Assistance, Call 1-800-435-7329