Operations

When a function does not work, check here before requesting help (cont.)!

Multi-Function Center

PROBLEM

CAUSE & REMEDY

 

 

I cannot install the Multi-Function

¡Before installing the Multi-Function Center software, make sure of the

Center software.

following.

 

¡— The facsimile unit is connected to the serial port (COM 1 or 2) of

 

your PC (see page 79).

 

¡— The facsimile unit is turned on.

 

¡— There is at least 14 MB of available storage on the hard disk drive

 

of your PC.

 

¡— Windows 3.1, 3.11 or Windows 95 is running.

 

¡— All other Windows applications are closed.

 

¡— The PC link feature (#14) on the facsimile unit is set to ON (see

 

page 92).

 

¡There is a problem in your gender changer, converter, divider or

 

switch box. Check their operating instructions.

 

¡The cmos setup on the com port you are using is set to OFF. Set to

 

ON (contact your computer manufacturer or dealer).

 

¡The com port is competing with the mouse or network card, or uses

 

the same IRQ as MFC-Print. Change the IRQ setting (refer to your

 

Windows user manual).

 

¡Your PC has a built-in modem and the device manager may have

 

assigned the modem to the wrong com port. Change the com port

 

from built-in modem to MFC (refer to your PC user manual).

 

¡The Multi-Function Center software was installed incorrectly. Install

 

the MFC software by following the operating instructions or label on

 

the floppy disk.

 

¡The disks or disk driver are not normal. Check them using the scan

 

disk command (refer to your Windows user manual). Or try another

 

disk to confirm that there is no problem with the disk drive.

 

¡You installed the Multi-Function Center software in a compressed

 

drive. Use other drive or reduce the compression of the compressed

 

drive.

 

 

The Multi-Function Center does

¡The device driver switched because another application software was

not work.

installed using the same com port as the Multi-Function Center after

 

installing the Multi-Function Center driver. Reinstall by setting the com

 

port for the Multi-Function Center to an unused com port.

 

If you have to use the same com port as the other application

 

software, change the connection of the driver as follows.

 

1. Open the Message Center.

 

2. Select Properties from the File menu.

 

3. Select the desired port from the PC Connection group.

 

4. Select the Test button.

 

¡The PC link feature (#14) on the facsimile unit is set to OFF. Set to

 

ON (see page 92).

 

 

The facsimile unit cannot print

¡“Panasonic MFC Print” was not selected as your printer. Select it.

documents from your PC.

¡The print manager of Windows 3.1 was not used. Test using Notepad

 

in Windows 3.1 or Wordpad in Windows 95.

 

 

102

For Assistance, Call 1-800-435-7329