
Operations
PROBLEM | CAUSE & REMEDY |
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I cannot receive documents | ¡Your greeting message on the answering machine is too long. |
automatically. | Shorten the message (up to 10 seconds). |
| ¡There are too many rings on the answering machine. Set to 1 or 2 |
| rings. |
| ¡The silent detection feature is deactivated. Activate this feature |
| (see page 73). |
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I cannot receive voice messages. | ¡Check that the answering machine is turned on and connected to |
| the facsimile unit properly (see page 60). |
| ¡Set the number of rings on the answering machine to 1 or 2. |
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I cannot retrieve voice messages | ¡The remote access code on your answering machine is the same |
recorded on the answering machine | as your fax activation code. Set a different number for each code. |
from a remote location. | ¡You did not program your remote TAM activation ID in your |
| facsimile unit correctly. Program the same code that is |
| programmed on the answering machine (see page 62). |
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The greeting message on your | ¡The greeting message has a silent pause longer than 4 seconds. |
answering machine is interrupted | |
halfway and the caller cannot leave |
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a voice message. |
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I pressed the remote access code to | ¡The code may include “#” which is used for certain features |
access the answering machine | provided by a telephone company. Change the code on the |
remotely, but the line was | answering machine to another number which does not include “#”, |
disconnected. | then program the same code into the facsimile unit (see page 62). |
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Callers complain that their message | ¡Advise the caller not to pause for over 4 seconds while recording |
is interrupted and they cannot leave | their voice message. |
a voice message. |
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Callers complain that they cannot | ¡Your answering machine ran out of recording tape. Rewind the |
send a document. | tape to record messages. |
| ¡You set the answering machine to give only a greeting message. |
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While I answer a call with the | ¡You paused for over 4 seconds during the conversation. To |
answering machine, the facsimile | resume the conversation, press (STOP) on the facsimile unit. |
unit switched to the fax mode and I |
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cannot talk with the other party. |
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Help
For Assistance, Call | 101 |
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