Operations

In the EXT.TAM mode

PROBLEM

CAUSE & REMEDY

 

 

I cannot receive documents

¡Your greeting message on the answering machine is too long.

automatically.

Shorten the message (up to 10 seconds).

 

¡There are too many rings on the answering machine. Set to 1 or 2

 

rings.

 

¡The silent detection feature is deactivated. Activate this feature

 

(see page 73).

 

 

I cannot receive voice messages.

¡Check that the answering machine is turned on and connected to

 

the facsimile unit properly (see page 60).

 

¡Set the number of rings on the answering machine to 1 or 2.

 

 

I cannot retrieve voice messages

¡The remote access code on your answering machine is the same

recorded on the answering machine

as your fax activation code. Set a different number for each code.

from a remote location.

¡You did not program your remote TAM activation ID in your

 

facsimile unit correctly. Program the same code that is

 

programmed on the answering machine (see page 62).

 

 

The greeting message on your

¡The greeting message has a silent pause longer than 4 seconds.

answering machine is interrupted

Re-record the greeting message.

halfway and the caller cannot leave

 

a voice message.

 

 

 

I pressed the remote access code to

¡The code may include “#” which is used for certain features

access the answering machine

provided by a telephone company. Change the code on the

remotely, but the line was

answering machine to another number which does not include “#”,

disconnected.

then program the same code into the facsimile unit (see page 62).

 

 

Callers complain that their message

¡Advise the caller not to pause for over 4 seconds while recording

is interrupted and they cannot leave

their voice message.

a voice message.

 

 

 

Callers complain that they cannot

¡Your answering machine ran out of recording tape. Rewind the

send a document.

tape to record messages.

 

¡You set the answering machine to give only a greeting message.

 

 

While I answer a call with the

¡You paused for over 4 seconds during the conversation. To

answering machine, the facsimile

resume the conversation, press (STOP) on the facsimile unit.

unit switched to the fax mode and I

 

cannot talk with the other party.

 

 

 

Help

For Assistance, Call 1-800-435-7329

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