Datacard Group Troubleshooting Print Ribbon Problem 109 for Datacard Printers

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PR-01720 Ribbon Error

The print ribbon index mark was not found.

Possible Cause 1: The print ribbon is not installed correctly.

Solution 1: Remove and reinstall the print ribbon. Make sure the print ribbon cartridge is fully seated.

Possible Cause 2: The print ribbon is folded on the take-up spool.

Solution 2: Remove and re-install the print ribbon on the cartridge; cut the print ribbon, removed used ribbon from the take-up spool, and fasten the cut end of the ribbon to the empty take-up spool.

Tips for success

• Make sure the print ribbon cartridge is seated correctly in the cover arm.

• Make sure the reflective label on the printhead is not dirty. Clean it with a soft cloth if needed.

• You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allow you to fix problems while the printer power is on.

If you cannot fix the problem, contact your service provider for assistance.

Related Topics:

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