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The request sent to the printer is not supported.
Possible Cause 1: The printer features (such as magnetic stripe) have changed. The driver Printer Toolbox, Properties, or Printing Preferences dialog box has not changed to remove settings that are not supported by the printer and you have chosen and applied a setting that the printer does not support.
Solution 1: Close the driver Properties or Printing Preferences dialog box and open it again to display the settings for the printer. On the Printer Toolbox, wait until “The printer type is CP40.”, “The printer type is CP60.”, or “The printer type is CP80.” appears before using buttons or settings in the Printer Toolbox, Printer Diagnostics, or the Properties or Printing Preferences dialog boxes.
Possible Cause 2: For a directly networked printer, the message “A printer has been identified. (DR 00921)” was displayed on the PC and the OK or Close button was used. After that, you used the Printer Toolbox, Printer Diagnostics, or the Properties or Printing Preferences dialog box before settings were updated for this printer.
Solution 2: Do not close the message box. Follow the instruction to wait until the message box closes on its own. If you are using Printer Diagnostics, close it and wait until the message box closes on its own.
