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The smart card module is not installed or detected.
Possible Cause 1: Smart card data was sent to the printer and a smart card module is not installed.
Solution 1: Remove the smart card components of the card design. Print cards without sending smart card data to the printer.
Possible Cause 2: The smart card module is not communicating with the rest of the printer.
Solution 2: Check the printer to see whether a smart card module is included in the printer. If it is, power the printer off and on (disconnect the power cord from the printer power supply and then connect it again) so the printer can detect the module when the printer powers up.
If a smart card module is part of the printer and you receive this message, contact your service provider for assistance.
