w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Overview

This chapter describes the problems that you might encounter during installation and use of PERC, and how to resolve them. Table 13-1 describes general problems you might encounter.

Ta b l e 1 3 - 1 . G e n er a l P r o b l e ms a n d S u g g es t e d S ol u t i o ns

Problem

Suggested Solution

 

 

Some operating systems do

Check the system basic input/output system

not load in a computer with

(BIOS) configuration for PCI interrupt

a PERC 3 adapter.

assignments. Make sure a unique interrupt is

 

assigned for PERC 3. Initialize the logical drive

 

before installing the operating system.

 

 

One of the hard drive in the

Check the drive error counts.

array fails often.

Format the drive.

 

 

Rebuild the drive.

 

If the drive continues to fail, replace the drive

 

with another drive with the same capacity.

 

Also, check the SCSI cables.

 

 

Pressed <Ctrl> <M> and

Check the drives IDs on each channel to make

tried to make a new

sure each device has a different ID.

configuration. The system

Check the termination. The device at the end of

hangs when scanning

the channel must be terminated.

devices.

Replace the drive cable.

 

 

 

Multiple drives connected to

Set the drives to spin on command. This will

PERC 3 using the same

allow PERC 3 to spin two devices

power supply. There is a

simultaneously.

problem spinning the drives

 

all at once.

 

 

 

Pressing <Ctrl> <M> does

These utilities require a color monitor.

not display a menu.

 

 

 

At system power-up with the

PERC 3 cache memory may be defective or

PERC 3 installed, the PERC

missing.

3 BIOS banner display is

 

garbled or does not appear at

 

all.

 

 

 

Cannot flash or update the

Contact Dell™ support.

EEPROM.

 

204

Troubleshoot ing

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Dell 3 manual Overview, Problem Suggested Solution