The NAS system may not be booting

You may not be allowing enough time

The NAS system requires at least 5 minutes to boot.

properly.

for the NAS system to boot or a system

 

 

alert may be occurring.

Connect a monitor to the NAS system or use console redirection to view

 

 

 

 

the boot routine of the system. If a system alert occurs (system message,

 

 

beep code, or amber hard-drive LEDs) during boot, see "Indicators,

 

 

Messages, and Codes" in the Installation and Troubleshooting Guide for

 

 

information on resolving the problem.

 

 

 

Power-on self test (POST) does not

A number of conditions can cause a

Write down the number of beeps, and see "Indicators, Messages, and

occur when the system is turned on or

beep code during POST.

Codes" in the Installation and Troubleshooting Guide for information on

rebooted, but a beep code is heard.

 

resolving the problem.

 

 

 

POST does not occur when the NAS

The BIOS may need to be updated, or

Without disconnecting the power source, reboot the NAS system by

system is turned on or rebooted, and a

a memory module or microprocessor

pressing <Ctrl><Alt><Delete>. You may need to repeat this key

beep code does not occur.

needs to be reseated or replaced.

combination several times. If the system now POSTs, upgrade the BIOS to

 

 

the latest version.

 

 

If the system still does not POST, try booting the system with each

 

 

individual memory module. See the Installation and Troubleshooting Guide

 

 

for more information. If the system does not boot with a certain memory

 

 

module installed, then that module is defective.

 

 

If the system does not POST with any of the memory modules, reseat the

 

 

processor as explained in the Installation and Troubleshooting Guide. If the

 

 

system does not boot, try replacing the processor with a working

 

 

processor. If the system does not boot, the system board may be

 

 

defective. See "Getting Help" in the system Installation and

 

 

Troubleshooting Guide.

I do not know the name of my NAS

The name of the NAS system can be

Double-click My Network Places on the desktop of the client system and

system.

viewed in My Network Places.

look for NAS system name. The default name for the NAS system is

 

 

DELLxxxxxxx, where xxxxxx is the system's service tag. For example, if the

 

 

service tag is 1234567, the system name is DELL1234567. You can find the

 

 

service tag on the top cover of the NAS system.

 

 

 

After using Remote Desktop to connect

The NAS system is set to English, the

Most character sets are installed by default on your system. If your

to my NAS system, I am unable to type

default language.

language character set is not installed, you can install your native

using my native language.

 

language character set from the Multilingual Support CD that was shipped

 

 

with your system. For installation instructions, see "Advanced Features."

The NAS system is attached to a DHCP

The DHCP server may have issued a

If the NAS system has been powered down for a period of time

network, but I cannot connect to it

new DHCP address to the NAS system.

predetermined by the DHCP server, the NAS system acquires a new DHCP

through the NAS Manager.

 

address from that server. The DHCP server may not have yet replicated

 

 

the new address with the NAS system name.

 

 

Wait approximately 15 minutes for the address to be replicated and then

 

 

try connecting again or try connecting to the NAS system again using the

 

 

IP address.

 

 

 

I cannot connect to the NAS system

You may be using the wrong address

Ensure that you are correctly entering the address in the syntax

using a static IP address.

syntax.

described in "Logging Into the NAS Manager" in "NAS Manager."

 

 

 

A NAS system has been moved to a

The connection settings may need to

If the NAS system is using DHCP, open a command line on the system

new network or new subnet and I

be refreshed.

and use the ipconfig utility to release and renew the IP address.

cannot connect.

 

 

 

 

If DHCP is not being used, verify that all NAS system network interface

 

 

settings are correct.

 

 

 

After reinstallation, a message displays

Either an error occurred while

See the Windows Application Event Log and the c:\dell\install\error.tag

that says An error has occurred

installing a component during the

file to determine which error occurred during the reinstallation, and then

during installation. Please see the

reinstallation or the reinstallation was

reinstall your system again.

Windows Event Log for details.

interrupted.

 

 

 

 

When you try to open the Shares page

Depending on the configuration of

Change the settings of your client system or manage large numbers of

using the NAS Manager, the page times

your client system, the Shares page

shares through Remote Desktop.

out.

may time out when the number of

 

 

shares exceed 20,000 shares.

 

 

 

 

Table 10-2. NAS Manager

Issue

Possible Cause

Resolution

 

 

 

I am trying to select the Administer

The user account that you used to log in to

Type the address of the NAS Manager in your browser. For SSL

My Appliance link on the opening

the domain does not have administrator

connections, type: https://servername:1279 or

page of the NAS Manager, but the

privileges. The link does not work for users

https://IPaddress:1279

link does not function properly.

without administrator privileges.

 

I have just deleted a volume, and

If a volume with shares is deleted, then the

Use Remote Desktop to remove the shares for the deleted volume. Exit

now I am unable to view my shares

NAS Manager cannot display any shares until

the NAS Manager, and restart the system. The shares should now be

in the NAS Manager.

the shares that were directed to the deleted

visible.

 

volume are removed.

 

 

 

 

I have just added an HTTP share

For security purposes, directory browsing is

To enable directory sharing for an HTTP share, from the NAS Manager

but cannot see it from the NAS

not enabled by default on an HTTP share

Maintenance page, click Remote Desktop, and then modify the Web

Manager.

directed to the same folder or volume as

sharing properties of the folder.

 

another share.

 

I have just changed the IP address

Although the IP address changed, your local

Close Microsoft Internet Explorer. Reconnect using the newly created

of my system, and now I cannot

host is still trying to communicate with the

IP address. Type: https://IPaddress:1279. It takes approximately 15

administer it through the NAS

system using the old IP address. It takes

minutes for the DNS server to recognize the new IP address.

Manager.

approximately 15 minutes for the IP address

 

 

to automatically update on most networks.

 

 

 

 

I can only see the first 100 items in

The NAS Manager will only display 100 items

To display the next 100 items, click the down-arrow icon at the top of

the NAS Manager Web user

per page.

the list.

interface.

 

 

 

 

 

In the NAS Manager, if I click OK

Clicking Cancel does not dynamically stop

If an operation has been performed in error, the system administrator

and then click Cancel, it doesn't

an update to the system after you click OK.

must change the setting back manually.

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Dell 745N manual NAS Manager, Viewed in My Network Places