Table 10-2.NASManager
The NAS system may not be booting
properly.
You may not be allowing enough time
for the NAS system to boot or a system
alert may be occurring.
The NAS system requires at least 5 minutes to boot.
Connect a monitor to the NAS system or use console redirection to view
the boot routine of the system. If a system alert occurs (system message,
beep code, or amber hard-drive LEDs) during boot, see "Indicators,
Messages, and Codes" in the Installation and Troubleshooting Guide for
information on resolving the problem.
Power-on self test (POST) does not
occur when the system is turned on or
rebooted, but a beep code is heard.
A number of conditions can cause a
beep code during POST.
Write down the number of beeps, and see "Indicators, Messages, and
Codes" in the Installation and Troubleshooting Guide for information on
resolving the problem.
POST does not occur when the NAS
system is turned on or rebooted, and a
beep code does not occur.
The BIOS may need to be updated, or
a memory module or microprocessor
needs to be reseated or replaced.
Without disconnecting the power source, reboot the NAS system by
pressing <Ctrl><Alt><Delete>. You may need to repeat this key
combination several times. If the system now POSTs, upgrade the BIOS to
the latest version.
If the system still does not POST, try booting the system with each
individual memory module. See the Installation and Troubleshooting Guide
for more information. If the system does not boot with a certain memory
module installed, then that module is defective.
If the system does not POST with any of the memory modules, reseat the
processor as explained in the Installation and Troubleshooting Guide. If the
system does not boot, try replacing the processor with a working
processor. If the system does not boot, the system board may be
defective. See "Getting Help" in the system Installation and
Troubleshooting Guide.
I do not know the name of my NAS
system.
The name of the NAS system can be
viewed in My Network Places.
Double-click My Network Places on the desktop of the client system and
look for NAS system name. The default name for the NAS system is
DELLxxxxxxx, where xxxxxx is the system's service tag. For example, if the
service tag is 1234567, the system name is DELL1234567. You can find the
service tag on the top cover of the NAS system.
After using Remote Desktop to connect
to my NAS system, I am unable to type
using my native language.
The NAS system is set to English, the
default language.
Most character sets are installed by default on your system. If your
language character set is not installed, you can install your native
language character set from the Multilingual Support CD that was shipped
with your system. For installation instructions, see "Advanced Features."
The NAS system is attached to a DHCP
network, but I cannot connect to it
through the NAS Manager.
The DHCP server may have issued a
new DHCP address to the NAS system.
If the NAS system has been powered down for a period of time
predetermined by the DHCP server, the NAS system acquires a new DHCP
address from that server. The DHCP server may not have yet replicated
the new address with the NAS system name.
Wait approximately 15 minutes for the address to be replicated and then
try connecting again or try connecting to the NAS system again using the
IP address.
I cannot connect to the NAS system
using a static IP address.
You may be using the wrong address
syntax.
Ensure that you are correctly entering the address in the syntax
described in "Logging Into the NAS Manager" in "NAS Manager."
A NAS system has been moved to a
new network or new subnet and I
cannot connect.
The connection settings may need to
be refreshed.
If the NAS system is using DHCP, open a command line on the system
and use the ipconfig utility to release and renew the IP address.
If DHCP is not being used, verify that all NAS system network interface
settings are correct.
After reinstallation, a message displays
that says An error has occurred
during installation. Please see the
Windows Event Log for details.
Either an error occurred while
installing a component during the
reinstallation or the reinstallation was
interrupted.
See the Windows Application Event Log and the c:\dell\install\error.tag
file to determine which error occurred during the reinstallation, and then
reinstall your system again.
When you try to open the Shares page
using the NAS Manager, the page times
out.
Depending on the configuration of
your client system, the Shares page
may time out when the number of
shares exceed 20,000 shares.
Change the settings of your client system or manage large numbers of
shares through Remote Desktop.
Issue
Possible Cause
Resolution
I am trying to select the Administer
My Appliance link on the opening
page of the NAS Manager, but the
link does not function properly.
The user account that you used to log in to
the domain does not have administrator
privileges. The link does not work for users
without administrator privileges.
Type the address of the NAS Manager in your browser. For SSL
connections, type: https://servername:1279 or
https://IPaddress:1279
I have just deleted a volume, and
now I am unable to view my shares
in the NAS Manager.
If a volume with shares is deleted, then the
NAS Manager cannot display any shares until
the shares that were directed to the deleted
volume are removed.
Use Remote Desktop to remove the shares for the deleted volume. Exit
the NAS Manager, and restart the system. The shares should now be
visible.
I have just added an HTTP share
but cannot see it from the NAS
Manager.
For security purposes, directory browsing is
not enabled by default on an HTTP share
directed to the same folder or volume as
another share.
To enable directory sharing for an HTTP share, from the NAS Manager
Maintenance page, click Remote Desktop, and then modify the Web
sharing properties of the folder.
I have just changed the IP address
of my system, and now I cannot
administer it through the NAS
Manager.
Although the IP address changed, your local
host is still trying to communicate with the
system using the old IP address. It takes
approximately15minutesfortheIPaddress
to automatically update on most networks.
Close Microsoft Internet Explorer. Reconnect using the newly created
IP address. Type: https://IPaddress:1279. It takes approximately 15
minutes for the DNS server to recognize the new IP address.
I can only see the first 100 items in
the NAS Manager Web user
interface.
The NAS Manager will only display 100 items
per page.
To display the next 100 items, click the down-arrow icon at the top of
the list.
In the NAS Manager, if I click OK
and then click Cancel, it doesn't
Clicking Cancel does not dynamically stop
an update to the system after you click OK.
If an operation has been performed in error, the system administrator
must change the setting back manually.