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Dell A940 Paper misfeeds or multiple sheets feed, Envelopes do not feed properly, Document does not print

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Troubleshooting 45

Paper misfeeds or multiple sheets feed

Make sure:

• You use a paper recommended for inkjet printers.

• You do not force the paper into the printer.

• You do not load too much paper in the printer. For help, see page14.

• You load the paper correctly.

• The printer is on a flat, level surface.

• The paper guide rests against the left edge of the paper and does not cause

the paper to bow in the paper support.

• You select the correct paper type and size in Print Propert ies, Prefere nces,

or in the All-In-One Center.

Envelopes do not feed properly

If regular paper feeds without problems, make sure:

• You load the envelopes correctly. For help, see page15.

• You use an envelope size supported by the printer and select that size

before you start your print job.

• You have the correct paper type and size selected in Print Properties.

Document does not print

• Make sure the cartridges are properly installed.

• Use an undamaged USB cable.

• Check your printer status to make sure your document is not being held or

paused. To check printer status:

aClick Start→Settings →Pr inters.

bDouble-click the Dell A940 icon, and then click Printer.

cMake sure no check mark appears next to Pause Printing.

• Print a test page:

aClick Start→Pr ograms →Dell Prin ters →Dell AIO Printer A940

→Dell All-In-One Center.

Contents

Main Page Dell AIO Printer A940 Finding information Understanding the All-In-One parts Page Page Notes, Notices, and Cautions Safety information Contents 1Learning about your printer 2Using your printer 3Maintenance 4Troubleshooting 5Regulatory Notices 6Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Page Setting up your printer Understanding the operator panel Page Operator panel menus Photo Options menus Understanding the printer software Accessing the Dell All-In-One Center Accessing Print Properties Using the Dell Photo Editor Using the Dell Printer Solution Center Understanding the paper type sensor Page Using your printer Loading paper Page Page Page Printing Printing photos Page Print repeating images Load paper in the printer before you begin your project. For help, see page14. Print a poster You can print a poster of an image that you want to enlarge and extend over multiple pages. displays. have loaded. Page Page Page Copying You can copy using the operator panel or the software. Copying photos print. Make color copies The printer begins copying using the selected copy settings. Scanning You can scan using your operator panel and software. you chose. Scanning photos print. The All-In-One Main Page appears. The New Message screen appears. Page Editing scanned images Using special scan features Faxing Using BVRP fax software Installing BVRP fax software Configuring BVRP fax software Sending a one-page fax with BVRP Sending a multiple-page fax with BVRP Receiving faxes with BVRP Viewing your faxes in BVRP Using Fax Console Installing Fax Console Configuring Fax Console Sending a one-page fax with Fax Console Sending a multiple-page fax with Fax Console Receiving faxes with Fax Console Viewing faxes with Fax Console Page Page Page Replacing the ink cartridges Page Aligning the ink cartridges After installing cartridges Cleaning the ink cartridge nozzles Page Setup troubleshooting General troubleshooting Paper misfeeds or multiple sheets feed Envelopes do not feed properly Document does not print Display language is not preferable Printer or scanner is not communicating with computer Copy quality is unsatisfactory Page More troubleshooting You receive an error message Page Page Page Page Page Uninstall and reinstall the printer software Other help sources Page Page Page Page Page Contacting Dell Page Page Page Page Page Page Page Page Page Page Page 72 Appendix Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? Appendix 73 How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? 74 Appendix What if I purchased a service contract? How will you fix my product? What do I do if I am not satisfied? Appendix 75 May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) What is covered by this limited warranty? 76 Appendix What is not covered by this limited warranty? How long does this limited warranty last? Appendix 77 What do I do if I need warranty service? What will Dell do? 78 Appendix What if I purchased a service contract? How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty? Appendix 79 "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Dell-Branded Peripheral Products 80 Appendix One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights Appendix 81 82 Appendix Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) Appendix 83 Ink and Toner Cartridges Limited Warranty (Latin America Only) Dell Software License Agreement Limited Warranty U.S. Government Restricted Rights General Index Symbols A B C E F G I L R S T U W