Dell A940 "Total Satisfaction" Return Policy (U.S. Only), Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the

transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by

going to Dell's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased

through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer

a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell.

Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the

purchase price paid, less shipping and handling and applicable restocking fees as follows:

•New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in

its sealed package, excluding the products listed below, may be returned within thirty days from the date on the

packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you

must return the entire computer. A different return policy applies to nondefective products purchased through

Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those

products may be returned within thirty days from the date on the packing slip or invoice, but a fifteen percent

(15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and

Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded

products, or enterprise software.

•Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished

Dell-branded server and storage products may be returned within thirty days from the date on the packing slip or

invoice. All other reconditioned or refurbished Dell-branded hardware produ cts and parts may b e returned within

fourteen days of the date on the packing slip or invoice.

To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the

return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization

Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or

www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization

Number. You must also return the products to Dell in their original packaging, in as-new condition along with any

media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and

insure the shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded

hardware products, including Dell-branded peripheral products.