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Other software problems
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —
•Ensure that the program is compatible with the operating system installed on your computer.
•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
•Ensure that the program is installed and configured properly.
•Verify that the device drivers do not conflict with the program.
•If necessary, uninstall and then reinstall the program.
B A C K U P Y O U R F I L E S I M M E D I A T E L Y
U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CD S
S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E S T A R T M E N U
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive
R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 99).
Memory Problems
Fill out the "Diagnostics Checklist" on page 176 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
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Troubleshooting