131 | Dell PP22X, DT549 instruction

Using the Drivers and Utilities Media

If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 133) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.

1With the Windows desktop displayed, insert your Drivers and Utilities media.

If this is your first time to use your Drivers and Utilities media, continue to step 2. If not, proceed to step 5.

2When the Drivers and Utilities installation program starts, follow the prompts on the screen.

NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.

3When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities disc and click Finish to restart the computer.

4When you see the Windows desktop, reinsert the Drivers and Utilities disc.

5At the Welcome Dell System Owner screen, click Next.

NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.

A message stating that the Drivers and Utilities program is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Troubleshooting

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Dell PP22X, DT549 owner manual 131

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m February 2008 P/N DT549 Contents Using the Keyboard and Touch Pad Using a Battery Battery Performance Using the Memory Card Reader Securing Your Computer External keyboard problems 121 137 Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer Technical Support and Customer Service Glossary Contents Drivers and Utilities Media Finding Information Setup Diagram Site Dell Support Utility Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View Keyboard status lights V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View Right Side View Eject button Optical drive Audio connectors Connects video devices, such as a monitor Back View USB connector D E M C O N N E C T O R RJ Air vents Hard drive About Your Computer Bottom View About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Key Combinations Using the Keyboard and Touch PadNumeric Keypad Dell QuickSet Key Combinations Power ManagementAdjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Using the Display Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Configuring Power Management Settings Conserving Battery PowerLow-Battery Warning Using the Sleep Power State Charging the Battery To remove the battery Replacing the Battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD player includes the following basic buttons CD player includes the following basic buttons Playing Media Using Dell Travel Remote Copying CD, DVD, and Blu-ray Disc BD Media How to Copy a CD, DVD, or BD To copy the CD, DVD, or BD Using Blank CD, DVD, and BD Media DVD-Writable Drives Helpful Tips Adjusting the Volume Using Dell MediaDirect Adjusting the Picture Connecting Your Computer to a TV or Audio Device Connector Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Wireless Local Area Network Setting Up a Network What You Need to Establish a Wlan Connection Checking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Page Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer If Your Computer is Lost or Stolen Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service During the assessment, answer any questions that appear Press and hold the Fn key while powering the computer on 101 102 103 Dell Support Dell Support Center 105 DellConnect 106 Network AssistantPC TuneUp PC CheckUp Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive Drive ProblemsOptical drive problems Hardware Problems in the Windows Vista Operating System on Hard drive problems 109 Mail, Modem, and Internet Problems 110 Error Messages 111 Do not use these characters in filenames 112 113 114 115 ExpressCard ProblemsDrive and try again Contact the ExpressCard manufacturer External keyboard problems Ieee 1394 Device ProblemsKeyboard Problems 117 Unexpected characters Program stops responding or crashes repeatedly Lockups and Software ProblemsComputer does not start Computer stops responding 119 Dell MediaDirect problemsMenu to access Dell MediaDirect Help Solid blue screen appears Other software problems Memory Problems 121 Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on Mobile Broadband Wireless Wide Area Network Wwan Power Problems 123 124 Printer ProblemsScanner Problems No sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers No sound from headphones Touch Pad or Mouse Problems 127 Video and Display ProblemsIf the display is blank Glare, which can cause poor picture quality If the display is difficult to read 129 What is a Driver?Drivers If only part of the display is readable 130 Reinstalling Drivers and UtilitiesIdentifying Drivers 131 Manually Reinstalling Drivers 133 You can restore your operating system in the following waysRestoring Your Operating System Using Windows Vista System Restore 135 Troubleshooting Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer 139 Hard Drive 140 Removing the Hard Drive 141 Replacing the Hard Drive Removing the Optical Drive Optical DriveReturning a Hard Drive to Dell 143 Hinge CoverReplacing the Optical Drive Replacing the Hinge Cover Removing the Hinge Cover 145 KeyboardRemoving the Keyboard Lift and remove the keyboard 146 Replacing the Keyboard 147 MemoryReplace the four screws on the top of the keyboard Removing the Dimm a Memory Module 149 Replacing the Dimm a Memory Module 150 Removing the Dimm B Memory Module 151 Replacing the Dimm B Memory Module 153 Subscriber Identity Module Wireless Mini Cards 155 Removing a Wlan Card Disconnect the antenna cables from the Wlan card 157 Replacing a Wlan Card Removing a Mobile Broadband or Wwan Card 159 Disconnect the two antenna cables from the Wwan card Replacing a Wwan Card 161 Removing a Wpan Card Removing the FCM Flash Cache ModuleReplacing a Wpan Card 163 Replacing the FCM Removing the Card Internal Card With Bluetooth Wireless Technology 165 Coin-Cell BatteryReplacing the Card Slide the battery out of the mylar sleeve Removing the Coin-Cell BatteryReplacing the Coin-Cell Battery 167 Dell QuickSet Features 168 169 Traveling With Your ComputerIdentifying Your Computer Packing the Computer 170 Travel TipsTraveling by Air 171 Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer Service 173 AutoTech ServiceAutomated Order-Status Service Problems With Your Order 175 Before You Call 176 177 Contacting Dell 178 179 Specifications 180 USB 181 Lvds 182 WXGA+ 183 184 185 186 187 Using the System Setup ProgramAppendix Diskette Drive Internal HDD 188 Viewing the System Setup ScreenSystem Setup Screen Commonly Used Options 189 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Computer, Keyboard, and Display Cleaning Your Computer 191 Touch PadMouse 192 Dell Technical Support Policy U.S. OnlyMedia FCC Class B Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only Definition of Third-Party Software and Peripherals 194 Macrovision Product Notice 195 Glossary 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 Index Index 215 End User License Agreement Icons Ergonomics information Index 217 Index 219 220