Troubleshooting | Dell DT549, PP22X instruction

Restoring the Computer to the Default Factory Configuration

The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first ordered it from Dell. This option appears on Dell computers that were originally pre-installed with Windows Vista™ and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from another version of Windows.

NOTICE: When you restore the computer to the default factory configuration, all data on the C drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost.

1Restart the computer. To do this, click Start →→Restart.

2As the computer restarts, press <F8> until the Advanced Boot Options menu appears on the screen.

NOTE: You must press the <F8> key before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.

3Press <Down Arrow> to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.

4Specify the language settings that you want, and then click Next.

5Log in as a user who has administrative credentials, and then click OK.

6Click Dell Factory Image Restore.

7In the Dell Factory Image Restore window, click Next.

8Select the Yes, reformat hard drive and restore system software to factory condition checkbox.

9Click Next. The computer is restored to the default factory configuration.

10When the restore operation is completed, click Finish to restart the computer.

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Troubleshooting

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Dell DT549, PP22X owner manual Troubleshooting

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m February 2008 P/N DT549 Contents Using the Keyboard and Touch Pad Using a Battery Battery Performance Using the Memory Card Reader Securing Your Computer External keyboard problems 121 Adding and Replacing Parts 137 Dell QuickSet Features Traveling With Your Computer Technical Support and Customer Service Glossary Contents Finding Information Drivers and Utilities Media Setup Diagram Site Dell Support Utility Operating System Media Finding Information Determining Your Computer’s Configuration About Your Computer Front View Keyboard status lights V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View Right Side View Eject button Optical drive Audio connectors Connects video devices, such as a monitor USB connector Back View D E M C O N N E C T O R RJ Bottom View Air vents Hard drive About Your Computer About Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a PrinterWindows Easy Transfer Connecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Numeric Keypad Using the Keyboard and Touch PadKey Combinations Power Management Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Adjusting Brightness Using the DisplaySetting Display Resolution and Refresh Rate Using the Display Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Battery Meter Charge Gauge Low-Battery Warning Conserving Battery PowerConfiguring Power Management Settings Charging the Battery Using the Sleep Power State Replacing the Battery To remove the battery Storing a Battery Using a Battery Using Multimedia Playing Media CD player includes the following basic buttons DVD player includes the following basic buttons Playing Media Using Dell Travel Remote How to Copy a CD, DVD, or BD Copying CD, DVD, and Blu-ray Disc BD Media Using Blank CD, DVD, and BD Media To copy the CD, DVD, or BD Helpful Tips DVD-Writable Drives Adjusting the Volume Adjusting the Picture Using Dell MediaDirect Connecting Your Computer to a TV or Audio Device Connector Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Installing a Memory Card Using the Memory Card ReaderMemory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network Wireless Local Area Network Checking Your Wireless Network Card What You Need to Establish a Wlan Connection Setting Up and Using Networks Connecting to a Wlan Page Mobile Broadband or Wireless Wide Area Network Connecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband Card Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Securing Your Computer PasswordsSecurity Cable Lock Securing Your Computer If Your Computer is Lost or Stolen Securing Your Computer Dell Technical Update Service TroubleshootingDell Diagnostics Press and hold the Fn key while powering the computer on During the assessment, answer any questions that appear 101 102 103 Dell Support Center Dell Support DellConnect 105 Network Assistant PC TuneUpPC CheckUp 106 Drive Problems Optical drive problemsHardware Problems in the Windows Vista Operating System on Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive Hard drive problems Mail, Modem, and Internet Problems 109 Error Messages 110 Do not use these characters in filenames 111 112 113 114 ExpressCard Problems Drive and try againContact the ExpressCard manufacturer 115 Keyboard Problems Ieee 1394 Device ProblemsExternal keyboard problems Unexpected characters 117 Lockups and Software Problems Computer does not startComputer stops responding Program stops responding or crashes repeatedly Dell MediaDirect problems Menu to access Dell MediaDirect HelpSolid blue screen appears 119 Memory Problems Other software problems Run the Dell Diagnostics see Dell Diagnostics on Network Problems121 Power Problems Mobile Broadband Wireless Wide Area Network Wwan 123 Scanner Problems Printer Problems124 No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers Touch Pad or Mouse Problems No sound from headphones If the display is blank Video and Display Problems127 If the display is difficult to read Glare, which can cause poor picture quality What is a Driver? DriversIf only part of the display is readable 129 Identifying Drivers Reinstalling Drivers and Utilities130 131 Manually Reinstalling Drivers Restoring Your Operating System You can restore your operating system in the following ways133 Using Windows Vista System Restore 135 Troubleshooting Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Hard Drive 139 Removing the Hard Drive 140 Replacing the Hard Drive 141 Returning a Hard Drive to Dell Optical DriveRemoving the Optical Drive Replacing the Optical Drive Hinge Cover143 Removing the Hinge Cover Replacing the Hinge Cover Keyboard Removing the KeyboardLift and remove the keyboard 145 Replacing the Keyboard 146 Replace the four screws on the top of the keyboard Memory147 Removing the Dimm a Memory Module Replacing the Dimm a Memory Module 149 Removing the Dimm B Memory Module 150 151 Replacing the Dimm B Memory Module Subscriber Identity Module 153 Wireless Mini Cards Removing a Wlan Card 155 Disconnect the antenna cables from the Wlan card Replacing a Wlan Card 157 Removing a Mobile Broadband or Wwan Card Disconnect the two antenna cables from the Wwan card 159 Replacing a Wwan Card Removing a Wpan Card 161 Replacing a Wpan Card Flash Cache ModuleRemoving the FCM Replacing the FCM 163 Internal Card With Bluetooth Wireless Technology Removing the Card Replacing the Card Coin-Cell Battery165 Replacing the Coin-Cell Battery Removing the Coin-Cell BatterySlide the battery out of the mylar sleeve Dell QuickSet Features 167 168 Traveling With Your Computer Identifying Your ComputerPacking the Computer 169 Traveling by Air Travel Tips170 Obtaining Assistance Getting Help171 Technical Support and Customer Service DellConnect Online Services Automated Order-Status Service AutoTech Service173 Problems With Your Order Before You Call 175 176 Contacting Dell 177 178 Specifications 179 180 181 USB 182 Lvds 183 WXGA+ 184 185 186 Appendix Using the System Setup Program187 Viewing the System Setup Screen System Setup ScreenCommonly Used Options Diskette Drive Internal HDD 188 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 189 Cleaning Your Computer Computer, Keyboard, and Display Mouse Touch Pad191 Media Dell Technical Support Policy U.S. Only192 Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B Macrovision Product Notice 194 Glossary 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 Index 213 Index End User License Agreement Icons Ergonomics information 215 Index 217 Index 219 220