121 | Dell PP22X, DT549 guide

Network Problems	121
Mobile Broadband
(Wireless Wide Area Network [WWAN])	122
Power Problems	122
Printer Problems	124
Scanner Problems	124
Sound and Speaker Problems	125
No sound from integrated speakers	125
No sound from external speakers	125
No sound from headphones	126
Touch Pad or Mouse Problems	126
Video and Display Problems	127
If the display is blank	127
If the display is difficult to read	128
If only part of the display is readable	129
Drivers	129
What is a Driver?	129
Identifying Drivers	130
Reinstalling Drivers and Utilities	130
Troubleshooting Software and Hardware Problems
in the Windows Vista™ Operating System	132
Restoring Your Operating System	133
Using Windows Vista System Restore	134

Contents

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Dell PP22X, DT549 owner manual 121

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m February 2008 P/N DT549 Contents Using the Keyboard and Touch Pad Using a Battery Battery Performance Using the Memory Card Reader Securing Your Computer External keyboard problems 121 137 Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer Technical Support and Customer Service Glossary Contents Drivers and Utilities Media Finding Information Setup Diagram Site Dell Support Utility Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View Keyboard status lights V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View Right Side View Eject button Optical drive Audio connectors Connects video devices, such as a monitor Back View USB connector D E M C O N N E C T O R RJ Air vents Hard drive About Your Computer Bottom View About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Setting Up a Printer Transferring Information to a New ComputerWindows Easy Transfer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Using the Keyboard and Touch Pad Numeric KeypadKey Combinations Adjusting Keyboard Settings Power ManagementMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Using the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Using the Display Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Conserving Battery Power Low-Battery WarningConfiguring Power Management Settings Using the Sleep Power State Charging the Battery To remove the battery Replacing the Battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD player includes the following basic buttons CD player includes the following basic buttons Playing Media Using Dell Travel Remote Copying CD, DVD, and Blu-ray Disc BD Media How to Copy a CD, DVD, or BD To copy the CD, DVD, or BD Using Blank CD, DVD, and BD Media DVD-Writable Drives Helpful Tips Adjusting the Volume Using Dell MediaDirect Adjusting the Picture Connecting Your Computer to a TV or Audio Device Connector Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Wireless Local Area Network Setting Up a Network What You Need to Establish a Wlan Connection Checking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Page Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Passwords Securing Your ComputerSecurity Cable Lock Securing Your Computer If Your Computer is Lost or Stolen Securing Your Computer Troubleshooting Dell Technical Update ServiceDell Diagnostics During the assessment, answer any questions that appear Press and hold the Fn key while powering the computer on 101 102 103 Dell Support Dell Support Center 105 DellConnect PC TuneUp Network AssistantPC CheckUp 106 Optical drive problems Drive ProblemsHardware Problems in the Windows Vista Operating System on Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive Hard drive problems 109 Mail, Modem, and Internet Problems 110 Error Messages 111 Do not use these characters in filenames 112 113 114 Drive and try again ExpressCard ProblemsContact the ExpressCard manufacturer 115 Ieee 1394 Device Problems Keyboard ProblemsExternal keyboard problems 117 Unexpected characters Computer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly Menu to access Dell MediaDirect Help Dell MediaDirect problemsSolid blue screen appears 119 Other software problems Memory Problems Network Problems Run the Dell Diagnostics see Dell Diagnostics on121 Mobile Broadband Wireless Wide Area Network Wwan Power Problems 123 Printer Problems Scanner Problems124 Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank127 Glare, which can cause poor picture quality If the display is difficult to read Drivers What is a Driver?If only part of the display is readable 129 Reinstalling Drivers and Utilities Identifying Drivers130 131 Manually Reinstalling Drivers You can restore your operating system in the following ways Restoring Your Operating System133 Using Windows Vista System Restore 135 Troubleshooting Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 139 Hard Drive 140 Removing the Hard Drive 141 Replacing the Hard Drive Optical Drive Returning a Hard Drive to DellRemoving the Optical Drive Hinge Cover Replacing the Optical Drive143 Replacing the Hinge Cover Removing the Hinge Cover Removing the Keyboard KeyboardLift and remove the keyboard 145 146 Replacing the Keyboard Memory Replace the four screws on the top of the keyboard147 Removing the Dimm a Memory Module 149 Replacing the Dimm a Memory Module 150 Removing the Dimm B Memory Module 151 Replacing the Dimm B Memory Module 153 Subscriber Identity Module Wireless Mini Cards 155 Removing a Wlan Card Disconnect the antenna cables from the Wlan card 157 Replacing a Wlan Card Removing a Mobile Broadband or Wwan Card 159 Disconnect the two antenna cables from the Wwan card Replacing a Wwan Card 161 Removing a Wpan Card Flash Cache Module Replacing a Wpan CardRemoving the FCM 163 Replacing the FCM Removing the Card Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Replacing the Card165 Removing the Coin-Cell Battery Replacing the Coin-Cell BatterySlide the battery out of the mylar sleeve 167 Dell QuickSet Features 168 Identifying Your Computer Traveling With Your ComputerPacking the Computer 169 Travel Tips Traveling by Air170 Getting Help Obtaining Assistance171 DellConnect Online Services Technical Support and Customer Service AutoTech Service Automated Order-Status Service173 Problems With Your Order 175 Before You Call 176 177 Contacting Dell 178 179 Specifications 180 USB 181 Lvds 182 WXGA+ 183 184 185 186 Using the System Setup Program Appendix187 System Setup Screen Viewing the System Setup ScreenCommonly Used Options Diskette Drive Internal HDD 188 189 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Computer, Keyboard, and Display Cleaning Your Computer Touch Pad Mouse191 Dell Technical Support Policy U.S. Only Media192 FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B 194 Macrovision Product Notice 195 Glossary 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 Index Index 215 End User License Agreement Icons Ergonomics information Index 217 Index 219 220