Troubleshooting, Dell Technical Update Service | Dell JU373 specs

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Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 113 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 149).

Troubleshooting

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Dell JU373 manual Troubleshooting, Dell Technical Update Service, When to Use the Dell Diagnostics

Contents

User’s Guide August JU373 Contents Customizing the Touch Pad Contents Accessing Power Options Properties Using a Monitor as Your Primary Display Microsoft Windows Firewall Checking Your Wireless Network CardMobile Broadband/Wireless Wide Area Network Wwan Installing a PC Card or ExpressCard 103 101 Viewing the System Setup Screens When to Use the Dell Diagnostics 142 124127 141 Macrovision Product Notice Automated Order-Status Service Contents Contents What Are You Looking For? Find It Here Finding Information At support.dell.com May not ship with your computer What Are You Looking For? Service Tag and Microsoft Windows License Label Dell Support Website support.dell.com Dell Support Utility Windows Help and Support Operating System Media Finding Information Front View About Your Computer Power button About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Back View Right Side View Network connector RJ-45 Connects serial devices, such as a mouse or handheld device About Your Computer Bottom View About Your Computer Transferring Information to a New Computer Setting Up Your ComputerMicrosoft Windows XP To prepare a new computer for the file transfer Setting Up Your Computer Microsoft Windows Vista Turning Off Your Computer Setting Up Your Computer Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Power MeterCheck the Battery Charge Check the Battery Health Low-Battery Warning Conserving Battery Power Standby and Sleep Mode Power Management ModesHibernate Mode Windows Vista Configuring Power Management SettingsAccessing Power Options Properties Windows XP Replacing the Battery Charging the Battery Storing a Battery Numeric Keypad Using the Keyboard CD or DVD Tray BatteryKey Combinations System Functions Speaker Functions Power ManagementMicrosoft Windows XP Logo Key Functions TAB Microsoft Windows Vista Logo Key Functions Touch Pad Customizing the Touch Pad Adjusting Brightness Using the DisplayUsing a Projector Windows Vista Using Both a Monitor and Your Computer Display Click the Settings tab→ Advanced→ Displays tab Using a Monitor as Your Primary Display Windows Vista Using the Display Playing CDs or DVDs Using Multimedia DVD player includes the following basic buttons Adjusting the Volume Connecting Your Computer to a TV or Audio Device Adjusting the Picture Video TV-out connector Connector Output connector Video and Standard Audio Video and S/PDIF Digital Audio Composite video adapter Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Component video adapter Enabling S/PDIF Digital Audio Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink CL Headphones Click Advanced Enabling the Display Settings for a TV Connecting a Network or Broadband Modem Cable Setting Up and Using Networks What You Need to Establish a Wlan Connection Wireless Local Area Network Wlan Start Button and Connect To Option Checking Your Wireless Network CardOrder Confirmation for Your Computer Setting Up and Using Networks Determining the Wireless Network Device Manager Connecting to a Wlan Completing the Connection to the Wlan Click Start→ Settings→ Control Panel→ Network Connections Enabling/Disabling the Wireless Network Card Mobile Broadband/Wireless Wide Area Network Wwan Checking Your Dell Mobile Broadband Card Microsoft Windows Firewall Connecting to a Mobile Broadband Network Setting Up and Using Networks Card Types Using Cards Card Blanks Installing a PC Card or ExpressCardExtended Cards Using Cards Removing a Card or Blank Security Cable Lock PasswordsAbout Passwords Securing Your Computer Type of Password Features Using a Primary or System Password Using an Administrator Password Trusted Platform Module TPM Using a Hard Drive Password Security Management Software Enabling the TPM Feature Computer Tracking Software Using the Security Management SoftwareActivating the Security Management Software If Your Computer Is Lost or Stolen 100 Computer, Keyboard, and Display Cleaning Your Computer CDs and DVDs Floppy Drive102 When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell Diagnostics 104 105 Dell Diagnostics Main MenuOption Function Option 106Tab Function 107 Accessing the Dell Support UtilityDell Support Utility Clicking the Dell Support Icon 108 Solving ProblemsDrive Problems Double-Clicking the Dell Support Icon 109 Optical drive problemsProblems writing to an optical drive Hard drive problems 110 Mail, Modem, and Internet Problems 111 Error Messages 112 Ieee 1394 Device Problems Lockups and Software Problems 114 Other software problemsProgram is designed for an earlier Windows operating system Solid blue screen appears Network Problems Memory Problems115 116 Power Problems 117 Printer Problems Sound and Speaker Problems Scanner ProblemsNo sound from speakers 118 No sound from headphones Touch Pad or Mouse Problems119 120 Video and Display ProblemsIf the display is blank Display is blank If only part of the display is readable If the display is difficult to read121 122 Windows Vista, click Start → Help and Support System Setup ProgramOverview 123 Commonly Used Options Viewing the System Setup ScreensSystem Setup Screens Changing the Boot Sequence 125 Performing a One-Time Boot Enabling the Infrared Sensor Changing COM Ports126 Identifying Drivers Reinstalling SoftwareWhat Is a Driver? Drivers 128 Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Microsoft Windows Vista 129 Using the Drivers and Utilities Media 130 Manually Reinstalling Drivers 131 Restoring Your Operating System Starting System Restore Using Microsoft Windows System Restore132 Enabling System Restore Undoing the Last System Restore133 Windows XP Dell PC Restore Using Dell PC Restore and Dell Factory Image Restore134 135 136 Windows Vista Dell Factory Image Restore 137 Using the Operating System MediaReinstalling Windows XP or Windows Vista Before you Begin 138 139 Dell QuickSet 140 141 Traveling With Your ComputerIdentifying Your Computer Packing the Computer Traveling by Air Travel Tips142 Obtaining Assistance Getting Help143 DellConnect Online Services Technical Support and Customer Service144 145 Problems With Your OrderAutoTech Service Automated Order-Status Service 146 Before You Call 147 148 Diagnostics Checklist 149 Contacting Dell 150 System Information Specifications151 Processor 152 Ports and ConnectorsMemory Audio 153Communications Video Display 154 Touch Pad Battery155 Keyboard AC Adapter 156 Physical 157Environmental 158 159 AppendixFCC Notice U.S. Only FCC Class B 160 Macrovision Product Notice 161 Glossary 162 Product ID 163 164 165 166 167 168 Module bay See media bay 169 NIC See network adapter 170 171 172 173 174 175 Video resolution See resolution 176