104 | Dell JU373 guide

1Shut down the computer.

2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3Connect the computer to an electrical outlet.

4The Dell Diagnostics can be invoked in one of two ways:

•Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

•Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional Drivers and Utilities CD.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <Esc>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell (see "Contacting Dell" on page 149).

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

5Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Optional Drivers and Utilities Media

1Insert the Drivers and Utilities media.

2Shut down and restart the computer.

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Troubleshooting

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Dell JU373 manual 104

Contents

User’s Guide August JU373 Contents Accessing Power Options Properties Customizing the Touch Pad Contents Using a Monitor as Your Primary Display Checking Your Wireless Network Card Mobile Broadband/Wireless Wide Area Network WwanInstalling a PC Card or ExpressCard Microsoft Windows Firewall 101 103 When to Use the Dell Diagnostics Viewing the System Setup Screens 124 127141 142 Automated Order-Status Service Macrovision Product Notice Contents Contents Finding Information What Are You Looking For? Find It Here May not ship with your computer At support.dell.com Service Tag and Microsoft Windows License Label What Are You Looking For? Dell Support Website support.dell.com Dell Support Utility Windows Help and Support Operating System Media Finding Information About Your Computer Front View Power button About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Back View Network connector RJ-45 Connects serial devices, such as a mouse or handheld device About Your Computer Bottom View About Your Computer Microsoft Windows XP Setting Up Your ComputerTransferring Information to a New Computer To prepare a new computer for the file transfer Setting Up Your Computer Microsoft Windows Vista Turning Off Your Computer Setting Up Your Computer Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Check the Battery ChargeCheck the Battery Health Charge Gauge Conserving Battery Power Low-Battery Warning Hibernate Mode Power Management ModesStandby and Sleep Mode Configuring Power Management Settings Accessing Power Options PropertiesWindows XP Windows Vista Charging the Battery Replacing the Battery Storing a Battery Using the Keyboard Numeric Keypad Battery Key CombinationsSystem Functions CD or DVD Tray Microsoft Windows XP Logo Key Functions Power ManagementSpeaker Functions Microsoft Windows Vista Logo Key Functions TAB Touch Pad Customizing the Touch Pad Using a Projector Using the DisplayAdjusting Brightness Windows Vista Using Both a Monitor and Your Computer Display Using a Monitor as Your Primary Display Click the Settings tab→ Advanced→ Displays tab Windows Vista Using the Display Using Multimedia Playing CDs or DVDs DVD player includes the following basic buttons Adjusting the Volume Adjusting the Picture Connecting Your Computer to a TV or Audio Device Video TV-out connector Connector Output connector Video and Standard Audio Video and S/PDIF Digital Audio Composite video adapter Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Component video adapter Enabling S/PDIF Digital Audio Setting Up the Cyberlink CL Headphones Enabling S/PDIF in the Windows Audio Driver Enabling the Display Settings for a TV Click Advanced Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Wireless Local Area Network Wlan What You Need to Establish a Wlan Connection Order Confirmation for Your Computer Checking Your Wireless Network CardStart Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Click Start→ Settings→ Control Panel→ Network Connections Completing the Connection to the Wlan Mobile Broadband/Wireless Wide Area Network Wwan Enabling/Disabling the Wireless Network Card Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Microsoft Windows Firewall Setting Up and Using Networks Using Cards Card Types Extended Cards Installing a PC Card or ExpressCardCard Blanks Using Cards Removing a Card or Blank Passwords About PasswordsSecuring Your Computer Security Cable Lock Using a Primary or System Password Type of Password Features Using an Administrator Password Using a Hard Drive Password Trusted Platform Module TPM Enabling the TPM Feature Security Management Software Activating the Security Management Software Using the Security Management SoftwareComputer Tracking Software If Your Computer Is Lost or Stolen 100 Cleaning Your Computer Computer, Keyboard, and Display 102 Floppy DriveCDs and DVDs Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics 104 Option Function Dell Diagnostics Main Menu105 Tab Function 106Option Accessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon 107 Solving Problems Drive ProblemsDouble-Clicking the Dell Support Icon 108 Optical drive problems Problems writing to an optical driveHard drive problems 109 Mail, Modem, and Internet Problems 110 Error Messages 111 Ieee 1394 Device Problems 112 Lockups and Software Problems Other software problems Program is designed for an earlier Windows operating systemSolid blue screen appears 114 115 Memory ProblemsNetwork Problems Power Problems 116 Printer Problems 117 No sound from speakers 118 Scanner ProblemsSound and Speaker Problems 119 Touch Pad or Mouse ProblemsNo sound from headphones Video and Display Problems If the display is blankDisplay is blank 120 121 If the display is difficult to readIf only part of the display is readable 122 System Setup Program Overview123 Windows Vista, click Start → Help and Support Viewing the System Setup Screens System Setup ScreensChanging the Boot Sequence Commonly Used Options Performing a One-Time Boot 125 126 Changing COM PortsEnabling the Infrared Sensor Reinstalling Software What Is a Driver?Drivers Identifying Drivers Reinstalling Drivers and Utilities Using Windows Device Driver RollbackMicrosoft Windows Vista 128 Using the Drivers and Utilities Media 129 Manually Reinstalling Drivers 130 Restoring Your Operating System 131 132 Using Microsoft Windows System RestoreStarting System Restore 133 Undoing the Last System RestoreEnabling System Restore 134 Using Dell PC Restore and Dell Factory Image RestoreWindows XP Dell PC Restore 135 Windows Vista Dell Factory Image Restore 136 Using the Operating System Media Reinstalling Windows XP or Windows VistaBefore you Begin 137 138 Dell QuickSet 139 140 Traveling With Your Computer Identifying Your ComputerPacking the Computer 141 142 Travel TipsTraveling by Air 143 Getting HelpObtaining Assistance 144 Technical Support and Customer ServiceDellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service 145 Before You Call 146 147 Diagnostics Checklist 148 Contacting Dell 149 150 Specifications 151Processor System Information Memory Ports and Connectors152 153 CommunicationsVideo Audio 154 Display Battery 155Keyboard Touch Pad 156 AC Adapter Environmental 157Physical 158 Appendix FCC Notice U.S. OnlyFCC Class B 159 Macrovision Product Notice 160 Glossary 161 162 163 Product ID 164 165 166 167 168 169 Module bay See media bay 170 NIC See network adapter 171 172 173 174 Video resolution See resolution 175 176