Dell P01E, P776N Alienware Diagnostics

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CHAPTER 6: TROUBLESHOOTING

Starting Alienware Diagnostics From the Support CD/DVD

Insert the Support CD/DVD. 1.

Shut down and restart the notebook. 2.

When the Alienware logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft® Windows® desktop; then, shut down

your computer and try again.

NOTE: e next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specied in the

system setup program.

When the boot device list appears, highlight 3. CD/DVD/CD-RW and

press <Enter>.

Select 4. Boot from CD-ROM from the menu that appears and press <Enter>.

Select 5. Alienware Diagnostics from the numbered list. If multiple versions are

listed, select the version appropriate for your computer.

When the Alienware Diagnostics 6. Main Menu appears, select the test you

want to run.

NOTE: Write down any error codes and problem descriptions exactly as they

appear and follow the instructions on the screen.

After all tests have completed, close the test window to return to the 7.

Alienware Diagnostics Main Menu.

Remove your Support CD/DVD, then close the 8. Main Menu window to exit the

Alienware Diagnostics and restart the computer.

Alienware® Diagnostics

If you experience a problem with your Alienware notebook, run the Alienware

Diagnostics before you contact Alienware for technical assistance (for details, refer

to “CONTACTING ALIENWARE“ on page 90). It is recommended that you print these

procedures before you begin.

NOTE: Back up all data before initiating a system recovery. Backup

functionality is included in AlienRespawn™ v2.0, but as a precaution it would

be better to backup critical les onto an external media before initiating

recovery.

NOTE: e Support CD/DVD contains drivers for your computer. You can

also download the latest drivers and software for your computer from

support.dell.com.

Review your notebook’s conguration information, and ensure that the device that

you want to test displays in the system setup program and is active. Start the

Alienware Diagnostics from the Support CD/DVD.

Contents

Main Notes, Cautions, and Warnings CONTENTS Page INTRODUCTION INTRODUCTION Before Setting Up Your Notebook CHAPTER 1: SETTING UP YOUR NOTEBOOK CHAPTER 1: SETTING UP YOUR NOTEBOOK Setting Up Your Alienware Mobile Connect the AC Adapter to the Back of Your Notebook STEP 1. Product Documentation and Media Location and Positioning of Your Notebook Windows VistaSTEP 3. Setup Press the Power ButtonSTEP 2. Connecting to the Internet Connecting to a Home Network Page Examining Your Notebook Page Right View Features Left View Features Top View Features Bottom View Features Status LEDs Scroll Lock LED Caps Lock LED Number Lock LED Power Button Touch Controls Function Keys Page Battery Pack Recharging the Battery Pack 3 2 Removing and Replacing the Battery Pack Battery Maintenance Questions and Answers Power Management Understanding Power Consumption Customizing Your Notebooks Power Settings: Reducing Power Consumption Page Connecting External Displays Connecting a Display Extending the Desktop Connecting External Speakers Connecting USB Devices Connecting FireWire (IEEE 1394) Devices Connecting Printers Connecting a Plug and Play Printer Connecting a Non Plug and Play Printer CHAPTER 4: USING YOUR NOTEBOOK Stealth Mode Using Removable Media and Cards Using the Optical Drive Using the Integrated Webcam Turning the Webcam On and O Working With RAID RAID Level 0 RAID Level 1 Conguring the BIOS System Setup Entering System Setup System Setup Screens System Setup Options Page Page Page CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Before You Begin Turning O Your Notebook Before Working Inside Your Notebook Upgrading/Replacing Memory Removing the Memory Module(s) Page Removing the Hard Drives 1 2 3 1 compartment door 3 front of the notebook 2captive screws (2) Upgrading/Replacing Hard Drives Page Page Basic Hints and Tips CHAPTER 6: TROUBLESHOOTING CHAPTER 6: TROUBLESHOOTING Backup and General Maintenance Software Diagnostic Tools Pre-Boot System Assessment (PSA) Starting Alienware Diagnostics From the Support CD/DVD Alienware Diagnostics Answers to Common Problems CD-ROM, DVD-ROM, CD-R/W, DVDR/W or Blu-ray Drive e computer does not recognize the disc or drive: An audio CD does not produce sound: A DVD or Blu-ray movie does not play: System e computer fails the POST: e computer stops responding/a solid blue screen appears Hard Drive Problems Other software problems Keyboard e keyboard is not responding: A keyboard character is repeating: Spills on the Keyboard: Memory Monitor If the display is blank Mouse e mouse is not working: Power When the computer is turned on, nothing happens: Printer Speakers ere is no sound from the speakers (external): CHAPTER 7: SYSTEM RECOVERY CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 Using AlienRespawn v2.0 Recovery Options Microsoft System Restore Password Protection To Enable or Change Password Settings Advanced Recovery Factory System Recovery AlienRespawn v2.0 Disc To Use the AlienRespawn v2.0 Disc Page Page Page Electrostatic Discharge (ESD) Warning General Safety Precautions APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup Computer Use Page When operating your equipment: APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION General Safety Information When setting up the equipment for use: When Working Inside Your Device Protecting Against Electrostatic Discharge General Power Safety If your computer uses an AC adapter: Portable Device Battery Safety TV Antenna Safety Instructions Ergonomic Instructions Environmental Considerations Recycling Information Waste Electrical and Electronic Equipment (WEEE) Directive Battery Disposal Batteries Directive Regulatory Notices Air Travel Restrictions Export Regulations Finding Additional Information Additional Country-Specic Safety, Regulatory, and Environmental Information Restriktioner af brugsinformation Informatie over beperkingen in gebruik Informations sur les restrictions relatives lutilisation Informazioni sulle limitazioni alluso Restriksjoner p brukerinformasjon Restricciones sobre la informacin de uso Other Country Specic Information Page Page APPENDIX C: WARRANTY AND SUPPORT INFORMATION U.S. Terms and Conditions of Sale Page Page U.S. Retail Purchaser End User Agreement Other Documents Warranties Software Return Policies; Exchanges Service and Support Limitation of Liability Not For Resale or Export Governing Law Binding Arbitration What is covered by this limited hardware warranty? What is not covered by this limited hardware warranty? How long does this limited hardware warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you x my product? May I transfer the limited hardware warranty? Dell Return Policy (U.S. Only) Exceptions to Dells 21-Day Return Period What is covered by this limited hardware warranty? What is not covered by this limited hardware warranty? How long does this limited hardware warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you x my product? May I transfer the limited hardware warranty? Dell Return Policy (Canada Only) Exceptions to Dells 30-day return policy: Dell and Alienware Software and Peripherals (Canada Only) ird-Party Software and Peripherals Products Dell-Branded and Alienware-Branded Peripheral Products From Dell APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT Limited Warranty Open Source Software U.S. Government Restricted Rights General Websites APPENDIX E: CONTACTING ALIENWARE APPENDIX F: IMPORTANT INFORMATION