System
The computer fails the POST:
The computer POST (Power On Self Test) tests the computer, insuring that it meets the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally. However, if the computer fails the POST, the computer will generate a single beep to indicate a general failure and an error message will be displayed.
Check the AC adapter:
Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.
The computer stops responding/a solid blue screen appears
WARNING: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off:
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer turns off, then restart your computer.
CHAPTER 6: TROUBLESHOOTING
A program stops responding or crashes repeatedly
End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click the Applications tab and select the program that is no longer responding.
3.Click End Task.
NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
Run the Program Compatibility Wizard:
Windows Vista
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
1.Click Start (Windows Vista® logo) > Control Panel > Programs > Use an older program with this version of Windows.
2.In the welcome screen, click Next.
Follow the instructions on the screen.
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