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Dell P01E, P776N APPENDIX E: CONTACTING ALIENWARE

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APPENDIX E: CONTACTING ALIENWARE

Websites

You can learn about Alienware products and services on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacic countries only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and Caribbean countries)

www.dell.ca• (Canada only)

You can access Alienware Support through the following websites:

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

support.la.dell.com• (Argentina, Brazil, Chile, Mexico)

APPENDIX E: CONTACTING ALIENWARE

NOTE: If you do not have an active Internet connection, you can nd contact

information on your purchase invoice, packing slip, bill, or Dell product

catalog.

Dell provides several online and telephone-based suppor t and service options.

Because availability varies by country and product, some services may not be

available in your area.

To contact Dell for sales, technical support, or customer service issues:

Visit 1. support.dell.com.

Verify your country or region in the 2. Choose A Country/Region drop-down

menu at the bottom of the page.

Click 3. Contact Us on the left side of the page.

Select the appropriate service or support link based on your need.4.

Choose the method of contacting Dell that is convenient for you.5.

Contents

Main Notes, Cautions, and Warnings CONTENTS Page INTRODUCTION INTRODUCTION Before Setting Up Your Notebook CHAPTER 1: SETTING UP YOUR NOTEBOOK CHAPTER 1: SETTING UP YOUR NOTEBOOK Setting Up Your Alienware Mobile Connect the AC Adapter to the Back of Your Notebook STEP 1. Product Documentation and Media Location and Positioning of Your Notebook Windows VistaSTEP 3. Setup Press the Power ButtonSTEP 2. Connecting to the Internet Connecting to a Home Network Page Examining Your Notebook Page Right View Features Left View Features Top View Features Bottom View Features Status LEDs Scroll Lock LED Caps Lock LED Number Lock LED Power Button Touch Controls Function Keys Page Battery Pack Recharging the Battery Pack 3 2 Removing and Replacing the Battery Pack Battery Maintenance Questions and Answers Power Management Understanding Power Consumption Customizing Your Notebooks Power Settings: Reducing Power Consumption Page Connecting External Displays Connecting a Display Extending the Desktop Connecting External Speakers Connecting USB Devices Connecting FireWire (IEEE 1394) Devices Connecting Printers Connecting a Plug and Play Printer Connecting a Non Plug and Play Printer CHAPTER 4: USING YOUR NOTEBOOK Stealth Mode Using Removable Media and Cards Using the Optical Drive Using the Integrated Webcam Turning the Webcam On and O Working With RAID RAID Level 0 RAID Level 1 Conguring the BIOS System Setup Entering System Setup System Setup Screens System Setup Options Page Page Page CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Before You Begin Turning O Your Notebook Before Working Inside Your Notebook Upgrading/Replacing Memory Removing the Memory Module(s) Page Removing the Hard Drives 1 2 3 1 compartment door 3 front of the notebook 2captive screws (2) Upgrading/Replacing Hard Drives Page Page Basic Hints and Tips CHAPTER 6: TROUBLESHOOTING CHAPTER 6: TROUBLESHOOTING Backup and General Maintenance Software Diagnostic Tools Pre-Boot System Assessment (PSA) Starting Alienware Diagnostics From the Support CD/DVD Alienware Diagnostics Answers to Common Problems CD-ROM, DVD-ROM, CD-R/W, DVDR/W or Blu-ray Drive e computer does not recognize the disc or drive: An audio CD does not produce sound: A DVD or Blu-ray movie does not play: System e computer fails the POST: e computer stops responding/a solid blue screen appears Hard Drive Problems Other software problems Keyboard e keyboard is not responding: A keyboard character is repeating: Spills on the Keyboard: Memory Monitor If the display is blank Mouse e mouse is not working: Power When the computer is turned on, nothing happens: Printer Speakers ere is no sound from the speakers (external): CHAPTER 7: SYSTEM RECOVERY CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 Using AlienRespawn v2.0 Recovery Options Microsoft System Restore Password Protection To Enable or Change Password Settings Advanced Recovery Factory System Recovery AlienRespawn v2.0 Disc To Use the AlienRespawn v2.0 Disc Page Page Page Electrostatic Discharge (ESD) Warning General Safety Precautions APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup Computer Use Page When operating your equipment: APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION General Safety Information When setting up the equipment for use: When Working Inside Your Device Protecting Against Electrostatic Discharge General Power Safety If your computer uses an AC adapter: Portable Device Battery Safety TV Antenna Safety Instructions Ergonomic Instructions Environmental Considerations Recycling Information Waste Electrical and Electronic Equipment (WEEE) Directive Battery Disposal Batteries Directive Regulatory Notices Air Travel Restrictions Export Regulations Finding Additional Information Additional Country-Specic Safety, Regulatory, and Environmental Information Restriktioner af brugsinformation Informatie over beperkingen in gebruik Informations sur les restrictions relatives lutilisation Informazioni sulle limitazioni alluso Restriksjoner p brukerinformasjon Restricciones sobre la informacin de uso Other Country Specic Information Page Page APPENDIX C: WARRANTY AND SUPPORT INFORMATION U.S. Terms and Conditions of Sale Page Page U.S. Retail Purchaser End User Agreement Other Documents Warranties Software Return Policies; Exchanges Service and Support Limitation of Liability Not For Resale or Export Governing Law Binding Arbitration What is covered by this limited hardware warranty? What is not covered by this limited hardware warranty? How long does this limited hardware warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you x my product? May I transfer the limited hardware warranty? Dell Return Policy (U.S. Only) Exceptions to Dells 21-Day Return Period What is covered by this limited hardware warranty? What is not covered by this limited hardware warranty? How long does this limited hardware warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you x my product? May I transfer the limited hardware warranty? Dell Return Policy (Canada Only) Exceptions to Dells 30-day return policy: Dell and Alienware Software and Peripherals (Canada Only) ird-Party Software and Peripherals Products Dell-Branded and Alienware-Branded Peripheral Products From Dell APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT Limited Warranty Open Source Software U.S. Government Restricted Rights General Websites APPENDIX E: CONTACTING ALIENWARE APPENDIX F: IMPORTANT INFORMATION