Dell P01E, P776N manual Hard Drive Problems, Other software problems

Other software problems

Check the software documentation or contact the software manufacturer for troubleshooting information:

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

•Verify that the device drivers do not conflict with the program.

•If necessary, uninstall and then reinstall the program.

Back up your files immediately

Use a virus-scanning program to check the hard drive, or CDs

Save and close any open files or programs and shut down your computer through the Start menu

Scan the computer for spyware:

If you are experiencing slow computer performance, you frequently receive pop- up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware.

Run the Vista or PSA Diagnostics:

If all tests run successfully, the error condition is related to a software problem.

CHAPTER 6: TROUBLESHOOTING

Hard Drive Problems

Allow the computer to cool before turning it on:

A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

Run Check Disk:

Windows Vista

1.Click Start (Windows Vista® logo) > Computer.

2.Right-click Local Disk C:.

3.Click Properties > Tools > Check Now.

The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

4.Follow the instructions on the screen.

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