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APPENDIX C: WARRANTY AND SUPPORT INFORMATION

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the
terms of the service contract. Please refer to that contract for details on how
to obtain service. Dell’s service contracts can be found online at www.dell.ca/
servicecontracts or by calling Customer Care at 1-800-847-4096. If you purchased
from Dell a service contract with one of our third-party service providers, please
refer to that contract for details on how to obtain service. Our third-party service
provider’s contracts are also available online at www.dell.ca/servicecontracts.

How will you x my product?

We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished parts
and systems are parts or systems that have been returned to Dell, some of which
were never used by a customer. All par ts and systems are inspected and tested
for quality. Replacement parts and systems are covered for the remaining period
of the limited hardware warranty for the product you bought. Dell owns all parts
removed from repaired products.

May I transfer the limited hardware warranty?

Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. Please note that
CompleteCare™Coverage may not be transferred.
For Canada-puchased systems (in-countr y transfers) and to transfer from one
customer to another, go to www1.ca.dell.com/content/topics/reftopic.aspx/gen/
en/ccare?c=ca&l=en&s=gen&~section=012.
All requests to transfer ownership are at Dell’s sole discretion. All such transfers will
be subject to the terms and conditions of the original service or limited hardware
warranty agreement located at www.dell.ca/servicecontracts and Dell’s terms and
conditions of sale located at www.dell.ca. Dell cannot guarantee the authenticity of
the products, limited warranties, service or support, or the accuracy of the listings
of products you purchase from a third party.
Dell Return Policy (Canada Only)
Dell values our relationship with you, the end user, and oers a return policy for most
products that you purchase directly from Dell. Under this policy, you may return
to Dell, within the applicable return policy period, products that you purchased
directly from Dell for a credit or a refund of the purchase price paid, less shipping
and handling and applicable restocking fees.
Hardware Products and Accessories: Unless you have a separate agreement
with Dell or except as provided in the section below, all hardware, accessories,
peripherals, parts and software that is unopened and still in its/their sealed
package or, if delivered electronically, software you have not accepted by clicking
the “I agree to these Terms and Conditions” button, may be returned within thirty
(30) days from the date of receipt for a credit or a refund of the purchase price paid,
less shipping and handling and applicable restocking fees.

Exceptions to Dell’s 30-day return policy:

PowerEdge, PowerConnect, and PowerVault products may be returned within •
thirty (30) days from the date of receipt, except that new PowerEdge SC
servers and N-series products may only be returned within fourteen (14) days
from the date of receipt.
Application software or an operating system that has been installed by Dell •
may not be returned unless you return the entire computer under the 30-day
return policy.
Dell/EMC storage products, EMC-branded products, Unisys-branded products, •
PowerVault 160T tape libraries, enterprise software, non-Dell branded
enterprise products, software and/or software licenses purchased under any
type of volume purchase agreement or any non-Dell customized hardware
and/or software product(s) may not be returned at any time.
Restocking Fees: Unless the product is defective or where otherwise prohibited by
law, a restocking fee of 15% may be charged on hardware, accessories, peripherals,
parts and unopened software.