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APPENDIX C: WARRANTY AND SUPPORT INFORMATION

Binding Arbitration

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING
STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN
CUSTOMER AND DELL, ITS AGENTS, EMPLOYEES, PRINCIPALS, SUCCESSORS,
ASSIGNS, AFFILIATES (COLLECTIVELY FOR PURPOSES OF THIS PARAGRAPH,
“DELL”) arising from or relating to this Agreement, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this Agreement
(including, to the full extent permitted by applicable law, relationships with third
parties who are not signatories to this Agreement), Customer’s purchase or use
of the Product, Dell’s advertising, or any related purchase SHALL BE RESOLVED
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE
NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in eect
(available via the Internet at www.arb-forum.com, or via telephone at 1-800-474-
2371). In the event of any inconsistency or conict between NAF Code of Procedure
and this Agreement, this Agreement shall control. e arbitration will be limited
solely to the dispute or controversy between Customer and Dell. NEITHER
CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY
OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE
OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. e individual
(non-class) nature of this dispute provision goes to the essence of the parties’
arbitration agreement, and if found unenforceable, the entire arbitration provision
shall not be enforced. is transaction involves interstate commerce, and this
provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA).
Any award of the arbitrator(s) shall be nal and binding on each of the parties, and
may be entered as a judgment in any court of competent jurisdiction. Dell will be
responsible for paying any individual customer arbitration fees. If any Customer
prevails on any claim that aords the prevailing party attorneys’ fees, or if there is a
written agreement providing for fees, the Arbitrator may award reasonable fees to
the prevailing party, under the standards for fee shifting provided by law. Otherwise,
each party shall pay for its own costs and attorneys’ fees, if any. Information may
be obtained and claims may be led with the NAF at P.O. Box 50191, Minneapolis,
MN 55405.
Limited Warranties and Return PolicyLimited Hardware Warranty for Dell-Branded And Alienware-Branded Hardware Products From Dell (U.S. Only)
Dell-branded and Alienware-branded hardware products from Dell purchased in
the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited hardware
warranty depending on the product purchased. To determine which warranty came
with your hardware product(s), see your packing slip, invoice, or receipt.

What is covered by this limited hardware warranty?

is limited hardware warranty covers defects in materials and workmanship in
your—our end-user customer’s—Dell-branded and Alienware-branded hardware
products from Dell, including Dell-branded peripheral products.

What is not covered by this limited hardware warranty?

is limited hardware warranty does not cover:
Software, including the operating system and software added to the Dell-•
branded and Alienware-branded hardware products from Dell through our
factory-integration system, third-party software, or the reloading of software
Non-Dell-branded and Solution Provider Direct products and accessories•
Problems that result from:•
External causes such as accident, abuse, misuse, or problems with a.
electrical power
Servicing not authorized by Dellb.
Usage that is not in accordance with product instructionsc.