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CHAPTER 6: TROUBLESHOOTING
Software Diagnostic Tools

Pre-Boot System Assessment (PSA)

e computer runs the Pre-boot System Assessment (PSA), a series of initial tests
of your system board, keyboard, display, memory, hard drive, etc.
To invoke PSA, press <F12> to access the Boot Menu. Select “Diagnostics” from the
menu and press <Enter>.
During the assessment, answer any questions that appear.•
If a failure is detected, the computer stops and beeps. To stop the assessment •
and restart the computer, press <n>; to continue to the next test, press <y>;
to retest the component that failed, press <r>.
If failures are detected during the Pre-boot System Assessment, write down •
the error code(s) and contact Alienware (for details, refer to “CONTACTING
ALIENWARE“ on page 90).
If the Pre-boot System Assessment completes successfully, you receive the
message “Do you want to run the remaining memory tests? is will take about
30 minutes or more. Do you want to continue? (Recommended)”.
Press <y> to continue if experiencing memory issues, else press <n> to nish
PSA testing with the following message “Pre-boot System Assessment complete.
No Diagnostic Utility Partition identied. Select OK to reboot your system.”
Press <o> to reboot your computer.