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APPENDIX C: WARRANTY AND SUPPORT INFORMATION
Other add-on hardware carries the longer of either a 1-year limited hardware •
warranty for new parts and a 90-day limited hardware warranty for
reconditioned parts or, for both new and reconditioned parts, the remainder
of the warranty for the Dell computer on which such parts are installed.
e limited hardware warranty on all Dell-branded and Alienware-branded
products from Del l begins on the date of the invoice. e warranty period is not
extended if we repair or replace a warranted product or any parts. Dell may change
the availability of limited warranties, at its discretion, but any changes will not be
retroactive.
What do I do if I need warranty service?
Before the warranty expires, please contact us (for details, refer to “CONTACTING
ALIENWARE” on page 90). Please also have your Dell Service Tag or order number
available.
What will Dell do?
During the 90 days of the 90-day limited hardware warranty and the rst year of
all other limited warranties: During the 90 days of the 90-day limited hardware
warranty and the rst year of all other limited warranties, we will repair any Del l-
branded and Alienware-branded hardware products from Dell returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the
product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you
to include with your return. You must return the products to us in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept
the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products
to you if you use an address in Canada. Please note that we are unable to ship
repaired or replaced products to you to an address outside of Canada.
If we determine that the issue is not covered under this warranty, we will notify you
and may inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove
any condential, proprietary, or personal information and removable media
such as oppy disks, CDs, or PC Cards. We are not responsible for any of your
condential, proprietary, or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years following the rst year of all limited warranties:
We will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for
the replacement part as long as you return the original part to us within 30 days
after we ship the replacement part to you. If we do not receive the original part
within 30 days, we will either invoice you or charge to your credit card the then-
current Dell standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Please note that
we are unable to ship repaired or replaced products to you to an address outside
of Canada.
We will also include a prepaid shipping container with each replacement part for
your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.