Dell PP03X, M2010 owner manual Before You Call, 148

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 149). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, read the safety instructions in your Product Information Guide.

148

Obtaining Assistance