Removing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

9Securing Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 85

Security Cable Lock

85

Passwords

85

Computer Tracking Software

86

If Your Computer is Lost or Stolen

86

10Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Dell Technical Update Service

87

Dell Diagnostics

87

When to Use the Dell Diagnostics

87

Starting the Dell Diagnostics From Your Hard Drive

87

Starting the Dell Diagnostics From the Drivers and Utilities Media . . . .

88

Dell Diagnostics Main Menu

89

Dell Support Utility

90

Accessing the Dell Support Utility

90

Clicking the Dell Support Icon

91

Double-Clicking the Dell Support Icon

91

Drive Problems

91

DVD drive problems

91

If you hear an unfamiliar scraping or grinding sound

92

Hard drive problems

92

E-Mail, Modem, and Internet Problems

93

Error Messages

94

IEEE 1394 Device Problems

97

Keyboard Problems

97

Keyboard problems

98

Unexpected characters

98

Lockups and Software Problems

98

The computer does not start up

98

The computer stops responding

98

Contents

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Dell M2010, PP03X owner manual Starting the Dell Diagnostics From Your Hard Drive, Double-Clicking the Dell Support Icon