152, Online Support Support.euro.dell.com | Dell PP03X, M2010

Country (City)	Service Type	Area Codes,
International Access Code		Local Numbers, and
Country Code		Toll-Free Numbers
City Code		Web and E-mail Address

Austria (Vienna)	Online Support	support.euro.dell.com
International Access Code: 900		tech_support_central_europe@dell.co
Country Code: 43		m
Country Code: 43
City Code: 1	Technical Support for XPS computers only	08 20 24 05 30 81
City Code: 1
	Home/Small Business Sales	08 20 24 05 30 00
	Home/Small Business Fax	08 20 24 05 30 49
	Home/Small Business Customer Service	08 20 24 05 30 14
	Home/Small Business Support	08 20 24 05 30 17
	Preferred Accounts/Corporate Customer	08 20 24 05 30 16
	Service
	Preferred Accounts/Corporate Support	08 20 24 05 30 17
	Switchboard	08 20 24 05 30 00

Bahamas	Online Support	www.dell.com/bs
		la-techsupport@dell.com
	Technical Support, Customer Service, Sales	toll-free: 1-866-874-3038

Barbados	Online Support	www.dell.com/bb
		la-techsupport@dell.com
	Technical Support, Customer Service, Sales	1-800-534-3142

Belgium (Brussels)	Online Support	support.euro.dell.com
International Access Code: 00	Technical Support for XPS computers only	02 481 92 96
Country Code: 32	General Support	02 481 92 88
City Code: 2	General Support Fax	02 481 92 95
	Customer Service	02 713 15 65
	Corporate Sales	02 481 91 00
	Fax	02 481 92 99
	Switchboard	02 481 91 00

Bermuda	Online Support	www.dell.com/bm
		la-techsupport@dell.com
	Technical Support, Customer Service, Sales	1-877-890-0751

Bolivia	Online Support	www.dell.com/bo
		la-techsupport@dell.com
	Technical Support, Customer Service, Sales	toll-free: 800-10-0238

152

Obtaining Assistance

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Dell PP03X, M2010 owner manual 152, Online Support Support.euro.dell.com, Online Support La-techsupport@dell.com

Contents

Dell XPS M2010 W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Setting Display Resolution and Refresh Rate Configuring Power Management Settings Swapping Primary and Secondary DisplaysTaking a Picture or Recording a Video Transferring Information to a New Computer What You Need to Establish a Wlan Connection Physically Connecting to a Network or Broadband ModemInstalling a Media Memory Card or ExpressCard Contents If you hear an unfamiliar scraping or grinding sound Starting the Dell Diagnostics From Your Hard DriveDouble-Clicking the Dell Support Icon Media Memory Card or ExpressCard Problems 102 Ensuring Sufficient Power for Your Computer 103100 101 112 113115 117 Returning Items for Warranty Repair or Credit 147 145146 147 Finding Information Setup Diagram Segment, and enter your Service Tag Dell Support Utility is an automated upgradeNotification system installed on your computer. This Information. Access the Dell Support Utility from How to reinstall my operating system To reinstall your operating system, use your OperatingAfter you reinstall your Reinstall drivers for About Your Computer About Your Computer Y B O a R D S T a T U S L I G H T S D I a C O N T R O L B U T T O N S Control playback of media V I C E S T a T U S L I G H T S Left View Telephony program ConnectorConnects USB devices, such as a mouse, keyboard, or printer Rsmmc Memory Stick Duo Memory Stick Pro Duo Back View Air vents Connects the following devices Bottom View Page About Your Computer Using the Keyboard and Mouse Using the Keyboard and MousePairing the Keyboard Wireless connection button on keyboard Keyboard Pairing FailedWireless connection button on computer base Batteries Pairing the MouseMouse Pairing With the Wizard Mouse Pairing Failed Numeric Keypad Key CombinationsSystem Functions Numeric keypad Battery Display Functions Wireless Networking Technology FunctionDisplay Switch Power Management Touch pad Scroll zone Touch PadWindows logo key Customizing the Touch Pad and Mouse Keyboard BatteryDell QuickSet Battery Meter Replacing the Keyboard Battery Keyboard Captive screw Using the Keyboard and Mouse Using Multimedia Using MultimediaPlaying Media Press the eject button To remove the disc from the drive Adjusting the Volume Volume icon Volume Meter Mute icon Copying CD, DVD, and BD Media Adjusting the PictureHow to Copy a CD, DVD, or BD Using Blank CD, DVD, and BD Media Yes Using MultimediaMedia Type Read Write Rewritable Yes Using Dell Media Experience and Dell MediaDirect Helpful Tips If the computer is turned on or in standby mode If the computer is turned off or in hibernate modeDell MediaDirect and Dell Media Experience Help Dell MediaDirect button Using Your Computer With a TV or Audio Device Connecting a Composite Video AdapterVideo TV-out connector Standard definition TV Connecting a Component Video Adapter Connecting Audio/IR Blaster AdapterAudio/IR blaster adapter Audio connector Using Multimedia High definition TV High definition DVR or DVD player Center/sub output connector Orange Satellite box Cable boxBlack Gray Enabling S/PDIF Digital Audio in the Windows Audio Driver Enabling S/PDIF Digital Audio in Cyberlink PowerDVDSetting Up the Cyberlink CL Headphones Enabling the Display Settings for a TV Using the Display Using the DisplayOpening the Display Panel Closing the Display Panel Switching the Video Image Adjusting the Display PanelAdjusting Brightness Setting Display Resolution and Refresh Rate Dual Independent Display Mode Using the Camera Swapping Primary and Secondary Displays Taking a Picture or Recording a Video Setting Up the CameraAccessing Help Using the Display Using a Battery Replacing the BatteryInserting the Battery Using a Battery Using a Battery Removing the Battery Battery access door Using a Battery Battery Performance Checking the Battery Charge Microsoft Windows Power Meter Low-Battery WarningCheck the Battery Charge Check the Battery Health Charging the Battery Conserving Battery PowerStoring a Battery Power Management Modes Standby Mode Hibernate Mode Configuring Power Management Settings Using a Battery Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Setting Up Your Computer Transferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Printer Cable Setting Up a PrinterConnecting a USB Printer Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Using Networks LAN or Wireless Physically Connecting to a Network or Broadband ModemNetwork Setup Wizard Using Networks LAN or Wireless What You Need to Establish a Wlan Connection Wireless Local Area Network WlanChecking Your Wireless Network Card Setting Up a New Wlan Connecting to a Wlan Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Wwan Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Windows Firewall Using Networks LAN or Wireless Using Cards Supported CardsMedia Memory Card Reader Compact Flash Card Reader Installing a Media Memory Card or ExpressCard Connector Media memory card slotExpressCard slot Using Cards Extended Cards Removing a Card Using Cards Passwords Securing Your ComputerSecurity Cable Lock Securing Your Computer Computer Tracking Software If Your Computer is Lost or Stolen Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics Insert the Drivers and Utilities disc Dell Diagnostics Main Menu Accessing the Dell Support Utility Dell Support Utility Drive Problems DVD drive problemsClicking the Dell Support Icon Double-Clicking the Dell Support Icon If you hear an unfamiliar scraping or grinding sound Hard drive problemsProblems writing to an optical drive Mail, Modem, and Internet Problems Error Messages Troubleshooting Troubleshooting Ieee 1394 Device Problems Keyboard Problems Lockups and Software Problems Dell MediaDirect problems Solid blue screen appears Memory Problems Other software problems Network Problems GeneralMobile Broadband Network 101 Media Memory Card or ExpressCard Problems Power Problems 103 Printer ProblemsEnsuring Sufficient Power for Your Computer 104 Scanner ProblemsSound and Speaker Problems Mouse Problems No sound from headphonesNo sound from integrated speakers No sound from external speakers 106 Video and Display ProblemsIf the display is blank 107 If the display is difficult to readIf only part of the display is readable 108 System Setup Program Viewing the System Setup ScreensSystem Setup Program Overview System Setup Screens Commonly Used SettingsChanging the Boot Sequence Modular bay HDD Internal HDD CD/DVD/CD-RW drive About Your RAID Configuration RAID Level 0 ConfigurationPerforming a One-Time Boot 111 Segment Hard drive RAID Level 1 Configuration112 Configuring Your Computer for RAID 113 System Setup Program Configuring for RAID Using the Intel Matrix Storage Manager 115 System Setup Program Traveling With Your Computer Identifying Your ComputerPacking the Computer 117 Travel Tips Traveling by Air Reinstalling Software What Is a Driver?Drivers Identifying Drivers Using the Drivers and Utilities Disc Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver Rollback 121 Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System 122 123 Before You Begin Using the Operating System Installation MediaEnabling System Restore 125 126 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Battery access door 128 Memory 129 Captive screw 131 Securing clips 2 per Mini Card Wlan Cards132 Antenna cables 133 Mini card Coin-Cell Battery Coin-cell battery Dell QuickSet Dell QuickSet135 136 Specifications Four 4-pin USB 2.0-compliant connectorsSpecifications 137 138 TV support Ntsc and PAL s-video, composite, orDVI with Hdcp Display Base 5 W total Total system power139 140 141 142 143 144 Online Services Obtaining Assistance145 Obtaining Assistance AutoTech Service Automated Order-Status ServiceSupport Service 146 Problems With Your Order 147 Before You Call 148 149 Contacting Dell 150 151 Online Support Support.ap.dell.com Online Support La-techsupport@dell.com 152Online Support Support.euro.dell.com 153 Online Support International Access CodeTechnical Support, Customer Service, Sales Toll-free 154 Online Order Status 155 156 Calling from Guayaquil 157 Fisupport@dell.com 158 159 160 161 162 163 164 Transaction Sales Toll-free 1 800 888 Corporate Sales 165 166 Fax 21 424 01 167 Sales Penang, Malaysia Technical Support, Customer Service, 604 633168 Technical Support Fax 08 590 05 Sales 08 587 705 169020 140 14 170 Country Code Customer Service Online City Code 171Corporate/Public Sector Sales 01344 860 Home and Small Business Fax 0870 907 172 Or Speech-Impaired Country Code Fax Toll-freeLeases and Loans Toll-free Dell Preferred Accounts DPA Dell Outlet Store Toll-free Software and Peripherals Sales 173 174 Cleaning Your Computer Appendix175 Appendix Macrovision Product Notice Computer, Keyboard, and DisplayTouch Pad CD, DVD, and BD Media 177 FCC Notice U.S. OnlyFCC Class B 178 Glossary 179ALS ambient light sensor Glossary 180 181 Docking device See APR 182 183 184 185 186 187 188 Index Index189 DVI 190 191 See Wlan card 192 See also Drivers and Utilities 193 194