Dell M2010, PP03X Lockups and Software Problems

98 Troubleshooting
Keyboard problems
COMPUTER BASE DOES NOT RECOGNIZE WIRELESS KEYBOARD —See "Pairing the Keyboard" on page27.
RUN THE KEYBOARD DIAGNOSTICS TESTS —Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics.
See "Dell Diagnostics" on page87. If the tests indicate a defective keyboard, contact Dell. See "Contacting Dell" on
page150.
Unexpected characters
DISABLE THE NUMERIC KEYPAD —Press <Num Lk> to disable the numeric keypad if numbers are displayed
instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on other media, such as a CD.
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications .
3 Click the program that is no longer responding.
4 Click End Task .
CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program.
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