Dell M2010, PP03X Drive Problems

Troubleshooting 91

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

• Check your computing environment

• View the Dell Support Utility settings

• Access the help file for the Dell Support Utility

• View frequently asked questions

• Learn more about the Dell Support Utility

• Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked

questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell

Support screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

Fill out the Diagnostics Checklist as you complete these checks. See "Diagnostics Checklist" on

page149.

ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —Click the Start button and click My Computer.

If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE —Insert another disc to eliminate the possibility that the original disc is defective.

CLEAN THE DISC —See "Cleaning Your Computer" on page175.

CANNOT READ OR PLAY DISC —If the disc is dirty, clean it with a non-abrasive cloth from the disc center hole to

the outside. If the disc is scratched and warped, do not insert it into the drive. If the disc is inserted upside down,

remove and reinsert in the proper direction.

CHECK THE CABLE CONNECTIONS

CHECK FOR HARDWARE INCOMPATIBILITIES—See "Resolving Software and Hardware Incompatibilities" on page 122.

RUN THE DELL DIAGNOSTICS —

See

"Dell Diagnostics" on page87

.

DVD drive problems

NOTE: High-speed DVD drive vibration is normal and may cause noise, which does not indicate a defect in the

drive or the media.

book.book Page 91 Tuesday, February 13, 2007 1:50 PM

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 About Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2 Using the Keyboard and Mouse . . . . . . . . . . . . . . . . . . . 27 3 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 4 Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 5 Using a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 6 Setting Up Your Computer. . . . . . . . . . . . . . . . . . . . . . . . 65 7 Using Networks (LAN or Wireless) . . . . . . . . . . . . . . . . . 73 8U s i n g C a r d s 9 Securing Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 85 10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 11 System Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . 109 12 Traveling With Your Computer. . . . . . . . . . . . . . . . . . . . 117 13 Reinstalling Software. . . . . . . . . . . . . . . . . . . . . . . . . . 119 14 Adding and Replacing Parts . . . . . . . . . . . . . . . . . . . . . 127 18 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Finding Information NOTE: 12 NOTE: Page About Your Computer Front View 16 Page 18 Left View Right View 20 Page 22 Back View Page 24 Bottom View Page Page Using the Keyboard and Mouse Pairing the Keyboard Keyboard Pairing Failed Pairing the Mouse Mouse Pairing With the Wizard Mouse Pairing Failed Numeric Keypad Key Combinations System Functions 32 Battery Display Functions Wireless Networking Technology Function Display Switch Power Management Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Mouse Keyboard Battery Dell QuickSet Battery Meter Replacing the Keyboard Battery Page Using Multimedia Playing Media Page Adjusting the Volume Adjusting the Picture Copying CD, DVD, and BD Media How to Copy a CD, DVD, or BD Using Blank CD, DVD, and BD Media Helpful Tips Using Dell Media Experience and Dell MediaDirect If the computer is turned on or in standby mode If the computer is turned off or in hibernate mode Dell MediaDirect and Dell Media Experience Help Using Your Computer With a TV or Audio Device Connecting a Composite Video Adapter Connecting a Component Video Adapter Connecting Audio/IR Blaster Adapter Page Enabling S/PDIF Digital Audio in Cyberlink PowerDVD Enabling S/PDIF Digital Audio in the Windows Audio Driver Setting Up the Cyberlink (CL) Headphones Enabling the Display Settings for a TV Using the Display Opening the Display Panel Closing the Display Panel Adjusting the Display Panel Adjusting Brightness Switching the Video Image Setting Display Resolution and Refresh Rate Dual Independent Display Mode Swapping Primary and Secondary Displays Using the Camera Setting Up the Camera Accessing Help Taking a Picture or Recording a Video Page Using a Battery Replacing the Battery Inserting the Battery Page Removing the Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Charge Gauge Low-Battery Warning Charging the Battery Conserving Battery Power Storing a Battery Power Management Modes Standby Mode Hibernate Mode Configuring Power Management Settings Page Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Using the Files and Settings Transfer Wizard With the Operating System Installation Media Using the Files and Settings Transfer Wizard Without the Operating System Installation Media Page Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Page Using Networks (LAN or Wireless) Physically Connecting to a Network or Broadband Modem Network Setup Wizard Wireless Local Area Network (WLAN) What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Connecting to a WLAN Determining the Wireless Network Device Manager Completing the Connection to the WLAN Enabling/Disabling the Wireless Network Card Monitoring the Status of the Wireless Network Card Through Dell QuickSet Mobile Broadband or Wireless Wide Area Network (WWAN) What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Windows Firewall Page Using Cards Supported Cards Media Memory Card Reader Compact Flash Card Reader ExpressCard Reader Extended Cards Installing a Media Memory Card or ExpressCard Removing a Card Page Securing Your Computer Security Cable Lock Passwords Computer Tracking Software If Your Computer is Lost or Stolen Troubleshooting Dell Technical Update Service Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Dell Support Utility Accessing the Dell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Drive Problems DVD drive problems If you hear an unfamiliar scraping or grinding sound Hard drive problems E-Mail, Modem, and Internet Problems Error Messages Page Page IEEE 1394 Device Problems Keyboard Problems Keyboard problems Unexpected characters Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Dell MediaDirect problems Other software problems Memory Problems Network Problems General Mobile Broadband Network Media Memory Card or ExpressCard Problems Power Problems Ensuring Sufficient Power for Your Computer Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Page System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Settings Changing the Boot Sequence About Your RAID Configuration RAID Level 0 Configuration 112 RAID Level 1 Configuration Configuring Your Computer for RAID Configuring for RAID Using the Intel RAID Option ROM Utility Page Configuring for RAID Using the Intel Matrix Storage Manager Page Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Traveling by Air Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Page Using the Operating System Installation Media Page Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Memory Page Page Mini Card WLAN Cards Page Coin-Cell Battery Dell QuickSet Page Specifications Page Page Page Page 142 NOTE: Page Page Obtaining Assistance Online Services AutoTech Service Automated Order-Status Service Support Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page NOTE: Page Page Page Page Page Page Page Appendix Caution Regarding Safety and Bluetooth devices Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Macrovision Product Notice FCC Notice (U.S. Only) FCC Class B Page Glossary A B C D E F G H I K L M N O P R S T U V W X Z Index A B C D E F G H I N O P Q R S T U V W