168, Technical Support, Customer Service, 604 633 | Dell PP03X

Country (City)	Service Type	Area Codes,
International Access Code		Local Numbers, and
Country Code		Toll-Free Numbers
City Code		Web and E-mail Address

Slovakia (Prague)	Online Support	support.euro.dell.com
International Access Code: 00		czech_dell@dell.com
Country Code: 421	Technical Support	02 5441 5727
	Customer Service	420 22537 2707
	Fax	02 5441 8328
	Tech Fax	02 5441 8328
	Switchboard (Sales)	02 5441 7585

South Africa (Johannesburg)	Online Support	support.euro.dell.com
International Access Code:		dell_za_support@dell.com
09/091	Gold Queue	011 709 7713
Country Code: 27	Technical Support	011 709 7710
City Code: 11	Customer Service	011 709 7707
	Sales	011 709 7700
	Fax	011 706 0495
	Switchboard	011 709 7700

Southeast Asian and Pacific	Technical Support, Customer Service, and	604 633 4810
Countries	Sales (Penang, Malaysia)

Spain (Madrid)	Online Support	support.euro.dell.com
International Access Code: 00	Home and Small Business
Country Code: 34	Technical Support	902 100 130
City Code: 91	Customer Service	902 118 540
	Sales	902 118 541
	Switchboard	902 118 541
	Fax	902 118 539
	Corporate
	Technical Support	902 100 130
	Customer Service	902 115 236
	Switchboard	91 722 92 00
	Fax	91 722 95 83

168

Obtaining Assistance

Image 168

Dell PP03X, M2010 owner manual 168, Technical Support, Customer Service, 604 633, Sales Penang, Malaysia

Contents

Dell XPS M2010 W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Setting Display Resolution and Refresh Rate Configuring Power Management Settings Swapping Primary and Secondary DisplaysTaking a Picture or Recording a Video Transferring Information to a New Computer Physically Connecting to a Network or Broadband Modem Installing a Media Memory Card or ExpressCard ContentsWhat You Need to Establish a Wlan Connection Starting the Dell Diagnostics From Your Hard Drive Double-Clicking the Dell Support IconIf you hear an unfamiliar scraping or grinding sound Media Memory Card or ExpressCard Problems 102 Ensuring Sufficient Power for Your Computer 103100 101 112 113115 117 Returning Items for Warranty Repair or Credit 147 145146 147 Finding Information Setup Diagram Segment, and enter your Service Tag Dell Support Utility is an automated upgradeNotification system installed on your computer. This Information. Access the Dell Support Utility from How to reinstall my operating system To reinstall your operating system, use your OperatingAfter you reinstall your Reinstall drivers for About Your Computer About Your Computer Y B O a R D S T a T U S L I G H T S D I a C O N T R O L B U T T O N S Control playback of media V I C E S T a T U S L I G H T S Left View Connector Connects USB devices, such as a mouse, keyboard, or printerTelephony program Rsmmc Memory Stick Duo Memory Stick Pro Duo Back View Air vents Connects the following devices Bottom View Page About Your Computer Using the Keyboard and Mouse Pairing the KeyboardUsing the Keyboard and Mouse Keyboard Pairing Failed Wireless connection button on computer baseWireless connection button on keyboard Pairing the Mouse Mouse Pairing With the WizardBatteries Mouse Pairing Failed Numeric Keypad Key CombinationsSystem Functions Numeric keypad Battery Display Functions Wireless Networking Technology FunctionDisplay Switch Power Management Touch Pad Windows logo keyTouch pad Scroll zone Keyboard Battery Dell QuickSet Battery MeterCustomizing the Touch Pad and Mouse Replacing the Keyboard Battery Keyboard Captive screw Using the Keyboard and Mouse Using Multimedia Using MultimediaPlaying Media Press the eject button To remove the disc from the drive Adjusting the Volume Volume icon Volume Meter Mute icon Adjusting the Picture How to Copy a CD, DVD, or BDCopying CD, DVD, and BD Media Using Blank CD, DVD, and BD Media Yes Using MultimediaMedia Type Read Write Rewritable Yes Using Dell Media Experience and Dell MediaDirect Helpful Tips If the computer is turned on or in standby mode If the computer is turned off or in hibernate modeDell MediaDirect and Dell Media Experience Help Dell MediaDirect button Using Your Computer With a TV or Audio Device Connecting a Composite Video AdapterVideo TV-out connector Standard definition TV Connecting a Component Video Adapter Connecting Audio/IR Blaster AdapterAudio/IR blaster adapter Audio connector Using Multimedia High definition TV High definition DVR or DVD player Center/sub output connector Orange Satellite box Cable boxBlack Gray Enabling S/PDIF Digital Audio in Cyberlink PowerDVD Setting Up the Cyberlink CL HeadphonesEnabling S/PDIF Digital Audio in the Windows Audio Driver Enabling the Display Settings for a TV Using the Display Using the DisplayOpening the Display Panel Closing the Display Panel Adjusting the Display Panel Adjusting BrightnessSwitching the Video Image Setting Display Resolution and Refresh Rate Dual Independent Display Mode Using the Camera Swapping Primary and Secondary Displays Setting Up the Camera Accessing HelpTaking a Picture or Recording a Video Using the Display Using a Battery Replacing the BatteryInserting the Battery Using a Battery Using a Battery Removing the Battery Battery access door Using a Battery Battery Performance Checking the Battery Charge Microsoft Windows Power Meter Low-Battery WarningCheck the Battery Charge Check the Battery Health Charging the Battery Conserving Battery PowerStoring a Battery Power Management Modes Standby Mode Hibernate Mode Configuring Power Management Settings Using a Battery Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Setting Up Your Computer Transferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Setting Up a Printer Connecting a USB PrinterPrinter Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Using Networks LAN or Wireless Physically Connecting to a Network or Broadband ModemNetwork Setup Wizard Using Networks LAN or Wireless Wireless Local Area Network Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting to a Wlan Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Wwan Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Windows Firewall Using Networks LAN or Wireless Using Cards Supported CardsMedia Memory Card Reader Compact Flash Card Reader Installing a Media Memory Card or ExpressCard Connector Media memory card slotExpressCard slot Using Cards Extended Cards Removing a Card Using Cards Passwords Securing Your ComputerSecurity Cable Lock Securing Your Computer Computer Tracking Software If Your Computer is Lost or Stolen Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics Insert the Drivers and Utilities disc Dell Diagnostics Main Menu Accessing the Dell Support Utility Dell Support Utility Drive Problems DVD drive problemsClicking the Dell Support Icon Double-Clicking the Dell Support Icon Hard drive problems Problems writing to an optical driveIf you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet Problems Error Messages Troubleshooting Troubleshooting Ieee 1394 Device Problems Keyboard Problems Lockups and Software Problems Dell MediaDirect problems Solid blue screen appears Memory Problems Other software problems Network Problems GeneralMobile Broadband Network 101 Media Memory Card or ExpressCard Problems Power Problems Printer Problems Ensuring Sufficient Power for Your Computer103 Scanner Problems Sound and Speaker Problems104 Mouse Problems No sound from headphonesNo sound from integrated speakers No sound from external speakers Video and Display Problems If the display is blank106 If the display is difficult to read If only part of the display is readable107 108 System Setup Program Viewing the System Setup ScreensSystem Setup Program Overview System Setup Screens Commonly Used SettingsChanging the Boot Sequence Modular bay HDD Internal HDD CD/DVD/CD-RW drive About Your RAID Configuration RAID Level 0 ConfigurationPerforming a One-Time Boot 111 RAID Level 1 Configuration 112Segment Hard drive Configuring Your Computer for RAID 113 System Setup Program Configuring for RAID Using the Intel Matrix Storage Manager 115 System Setup Program Traveling With Your Computer Identifying Your ComputerPacking the Computer 117 Travel Tips Traveling by Air Reinstalling Software What Is a Driver?Drivers Identifying Drivers Reinstalling Drivers and Utilities Using Windows XP Device Driver RollbackUsing the Drivers and Utilities Disc 121 Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System 122 123 Using the Operating System Installation Media Enabling System RestoreBefore You Begin 125 126 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Battery access door 128 Memory 129 Captive screw 131 Securing clips 2 per Mini Card Wlan Cards132 Antenna cables 133 Mini card Coin-Cell Battery Coin-cell battery Dell QuickSet 135Dell QuickSet 136 Specifications Four 4-pin USB 2.0-compliant connectorsSpecifications 137 138 TV support Ntsc and PAL s-video, composite, orDVI with Hdcp Display Total system power 139Base 5 W total 140 141 142 143 144 Online Services Obtaining Assistance145 Obtaining Assistance AutoTech Service Automated Order-Status ServiceSupport Service 146 Problems With Your Order 147 Before You Call 148 149 Contacting Dell 150 151 Online Support Support.ap.dell.com 152 Online Support Support.euro.dell.comOnline Support La-techsupport@dell.com Online Support International Access Code Technical Support, Customer Service, Sales Toll-free153 154 Online Order Status 155 156 Calling from Guayaquil 157 Fisupport@dell.com 158 159 160 161 162 163 164 Transaction Sales Toll-free 1 800 888 Corporate Sales 165 166 Fax 21 424 01 167 Technical Support, Customer Service, 604 633 168Sales Penang, Malaysia 169 020 140 14Technical Support Fax 08 590 05 Sales 08 587 705 170 Country Code Customer Service Online City Code 171Corporate/Public Sector Sales 01344 860 Home and Small Business Fax 0870 907 172 Or Speech-Impaired Country Code Fax Toll-freeLeases and Loans Toll-free Dell Preferred Accounts DPA Dell Outlet Store Toll-free Software and Peripherals Sales 173 174 Cleaning Your Computer Appendix175 Appendix Macrovision Product Notice Computer, Keyboard, and DisplayTouch Pad CD, DVD, and BD Media FCC Notice U.S. Only FCC Class B177 178 Glossary 179ALS ambient light sensor Glossary 180 181 Docking device See APR 182 183 184 185 186 187 188 Index 189Index DVI 190 191 See Wlan card 192 See also Drivers and Utilities 193 194