170, Online Support | Dell PP03X, M2010 manual

Country (City)	Service Type	Area Codes,
International Access Code		Local Numbers, and
Country Code		Toll-Free Numbers
City Code		Web and E-mail Address

Thailand	Online Support	support.ap.dell.com
International Access Code: 001 Technical Support (OptiPlex, Latitude, and		toll-free: 1800 0060 07
Country Code: 66	Dell Precision)
Country Code: 66
	Technical Support (PowerApp, PowerEdge,	toll-free: 1800 0600 09
	PowerConnect, and PowerVault)
	Customer Service	toll-free: 1800 006 007
		(option 7)
	Corporate Sales	toll-free: 1800 006 009
	Transaction Sales	toll-free: 1800 006 006

Trinidad/Tobago	Online Support	www.dell.com/tt
		la-techsupport@dell.com
	Technical Support, Customer Service, Sales	toll-free: 1-888-799-5908

Turks and Caicos Islands	Online Support	www.dell.com/tc
		la-techsupport@dell.com
	Technical Support, Customer Service, Sales	toll-free: 1-877-441-4735

170

Obtaining Assistance

Image 170

Dell PP03X, M2010 owner manual 170, Online Support

Contents

Dell XPS M2010 W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Setting Display Resolution and Refresh Rate Taking a Picture or Recording a Video Configuring Power Management SettingsSwapping Primary and Secondary Displays Transferring Information to a New Computer What You Need to Establish a Wlan Connection Physically Connecting to a Network or Broadband ModemInstalling a Media Memory Card or ExpressCard Contents If you hear an unfamiliar scraping or grinding sound Starting the Dell Diagnostics From Your Hard DriveDouble-Clicking the Dell Support Icon 100 Media Memory Card or ExpressCard Problems 102Ensuring Sufficient Power for Your Computer 103 101 115 112113 117 146 Returning Items for Warranty Repair or Credit 147145 147 Finding Information Setup Diagram Notification system installed on your computer. This Segment, and enter your Service TagDell Support Utility is an automated upgrade Information. Access the Dell Support Utility from After you reinstall your How to reinstall my operating systemTo reinstall your operating system, use your Operating Reinstall drivers for About Your Computer About Your Computer Y B O a R D S T a T U S L I G H T S D I a C O N T R O L B U T T O N S Control playback of media V I C E S T a T U S L I G H T S Left View Telephony program ConnectorConnects USB devices, such as a mouse, keyboard, or printer Rsmmc Memory Stick Duo Memory Stick Pro Duo Back View Air vents Connects the following devices Bottom View Page About Your Computer Using the Keyboard and Mouse Using the Keyboard and MousePairing the Keyboard Wireless connection button on keyboard Keyboard Pairing FailedWireless connection button on computer base Batteries Pairing the MouseMouse Pairing With the Wizard Mouse Pairing Failed System Functions Numeric KeypadKey Combinations Numeric keypad Display Switch BatteryDisplay Functions Wireless Networking Technology Function Power Management Touch pad Scroll zone Touch PadWindows logo key Customizing the Touch Pad and Mouse Keyboard BatteryDell QuickSet Battery Meter Replacing the Keyboard Battery Keyboard Captive screw Using the Keyboard and Mouse Playing Media Using MultimediaUsing Multimedia Press the eject button To remove the disc from the drive Adjusting the Volume Volume icon Volume Meter Mute icon Copying CD, DVD, and BD Media Adjusting the PictureHow to Copy a CD, DVD, or BD Media Type Read Write Rewritable Using Blank CD, DVD, and BD MediaYes Using Multimedia Yes Using Dell Media Experience and Dell MediaDirect Helpful Tips Dell MediaDirect and Dell Media Experience Help If the computer is turned on or in standby modeIf the computer is turned off or in hibernate mode Dell MediaDirect button Video TV-out connector Using Your Computer With a TV or Audio DeviceConnecting a Composite Video Adapter Standard definition TV Audio/IR blaster adapter Audio connector Using Multimedia Connecting a Component Video AdapterConnecting Audio/IR Blaster Adapter High definition TV High definition DVR or DVD player Black Center/sub output connector OrangeSatellite box Cable box Gray Enabling S/PDIF Digital Audio in the Windows Audio Driver Enabling S/PDIF Digital Audio in Cyberlink PowerDVDSetting Up the Cyberlink CL Headphones Enabling the Display Settings for a TV Opening the Display Panel Using the DisplayUsing the Display Closing the Display Panel Switching the Video Image Adjusting the Display PanelAdjusting Brightness Setting Display Resolution and Refresh Rate Dual Independent Display Mode Using the Camera Swapping Primary and Secondary Displays Taking a Picture or Recording a Video Setting Up the CameraAccessing Help Using the Display Inserting the Battery Using a BatteryReplacing the Battery Using a Battery Using a Battery Removing the Battery Battery access door Using a Battery Battery Performance Checking the Battery Charge Check the Battery Charge Microsoft Windows Power MeterLow-Battery Warning Check the Battery Health Storing a Battery Charging the BatteryConserving Battery Power Power Management Modes Standby Mode Hibernate Mode Configuring Power Management Settings Using a Battery Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Printer Cable Setting Up a PrinterConnecting a USB Printer Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Network Setup Wizard Using Networks LAN or WirelessPhysically Connecting to a Network or Broadband Modem Using Networks LAN or Wireless What You Need to Establish a Wlan Connection Wireless Local Area Network WlanChecking Your Wireless Network Card Setting Up a New Wlan Connecting to a Wlan Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Wwan Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Windows Firewall Using Networks LAN or Wireless Media Memory Card Reader Using CardsSupported Cards Compact Flash Card Reader ExpressCard slot Using Cards Installing a Media Memory Card or ExpressCardConnector Media memory card slot Extended Cards Removing a Card Using Cards Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer is Lost or Stolen Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell Diagnostics Insert the Drivers and Utilities disc Dell Diagnostics Main Menu Accessing the Dell Support Utility Dell Support Utility Clicking the Dell Support Icon Drive ProblemsDVD drive problems Double-Clicking the Dell Support Icon If you hear an unfamiliar scraping or grinding sound Hard drive problemsProblems writing to an optical drive Mail, Modem, and Internet Problems Error Messages Troubleshooting Troubleshooting Ieee 1394 Device Problems Keyboard Problems Lockups and Software Problems Dell MediaDirect problems Solid blue screen appears Memory Problems Other software problems Mobile Broadband Network Network ProblemsGeneral 101 Media Memory Card or ExpressCard Problems Power Problems 103 Printer ProblemsEnsuring Sufficient Power for Your Computer 104 Scanner ProblemsSound and Speaker Problems No sound from integrated speakers Mouse ProblemsNo sound from headphones No sound from external speakers 106 Video and Display ProblemsIf the display is blank 107 If the display is difficult to readIf only part of the display is readable 108 System Setup Program System Setup ProgramViewing the System Setup Screens Overview Changing the Boot Sequence System Setup ScreensCommonly Used Settings Modular bay HDD Internal HDD CD/DVD/CD-RW drive Performing a One-Time Boot About Your RAID ConfigurationRAID Level 0 Configuration 111 Segment Hard drive RAID Level 1 Configuration112 Configuring Your Computer for RAID 113 System Setup Program Configuring for RAID Using the Intel Matrix Storage Manager 115 System Setup Program Packing the Computer Traveling With Your ComputerIdentifying Your Computer 117 Travel Tips Traveling by Air Drivers Reinstalling SoftwareWhat Is a Driver? Identifying Drivers Using the Drivers and Utilities Disc Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver Rollback 121 Restoring Your Operating System Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities 122 123 Before You Begin Using the Operating System Installation MediaEnabling System Restore 125 126 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Battery access door 128 Memory 129 Captive screw 131 Securing clips 2 per 132 Mini CardWlan Cards Antenna cables 133 Mini card Coin-Cell Battery Coin-cell battery Dell QuickSet Dell QuickSet135 136 Specifications SpecificationsFour 4-pin USB 2.0-compliant connectors 137 DVI with Hdcp 138TV support Ntsc and PAL s-video, composite, or Display Base 5 W total Total system power139 140 141 142 143 144 145 Online ServicesObtaining Assistance Obtaining Assistance Support Service AutoTech ServiceAutomated Order-Status Service 146 Problems With Your Order 147 Before You Call 148 149 Contacting Dell 150 151 Online Support Support.ap.dell.com Online Support La-techsupport@dell.com 152Online Support Support.euro.dell.com 153 Online Support International Access CodeTechnical Support, Customer Service, Sales Toll-free 154 Online Order Status 155 156 Calling from Guayaquil 157 Fisupport@dell.com 158 159 160 161 162 163 164 Transaction Sales Toll-free 1 800 888 Corporate Sales 165 166 Fax 21 424 01 167 Sales Penang, Malaysia Technical Support, Customer Service, 604 633168 Technical Support Fax 08 590 05 Sales 08 587 705 169020 140 14 170 Corporate/Public Sector Sales 01344 860 Country Code Customer Service Online City Code171 Home and Small Business Fax 0870 907 Leases and Loans Toll-free Dell Preferred Accounts DPA 172Or Speech-Impaired Country Code Fax Toll-free Dell Outlet Store Toll-free Software and Peripherals Sales 173 174 175 Cleaning Your ComputerAppendix Appendix Touch Pad Macrovision Product NoticeComputer, Keyboard, and Display CD, DVD, and BD Media 177 FCC Notice U.S. OnlyFCC Class B 178 ALS ambient light sensor Glossary179 Glossary 180 181 Docking device See APR 182 183 184 185 186 187 188 Index Index189 DVI 190 191 See Wlan card 192 See also Drivers and Utilities 193 194