92 Troubleshooting
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
DISK WILL NOT EJECT —Press the eject button again. If problem continues, restart the system.
Problems writing to an optical drive
CLOSE OTHER PROGRAMS —The optical drive must receive a steady stream of data when writing. If the stream is
interrupted, an error occurs. Try closing all programs before you write to the drive.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD, DVD, OR BD — See "Standby Mode" on
page62 or search for the keyword standby in the Windows Help and Support Center for information on power
management modes.
CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your CD, DVD, or BD creation software.
ENSURE THAT THE DISC IS LOADED IN THE DRIVE WITH THE LABEL FACING UP —See "Playing Media" on page37
for proper insertion instructions.
VERIFY THE TYPE OF DISC BEING USED —CD-R, DVD+R, DVD-R, DVD+R DL, and BD-R discs cannot be
rewritten.
ENSURE THAT THERE IS ENOUGH FREE SPACE ON THE WRITABLE DISC —Do not burn a blank CD-R or CD-RW
to its maximum capacity. The drive needs 1–2 MB of the blank space to finalize the recording.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the operating system
from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tool s
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
book.book Page 92 Tuesday, February 13, 2007 1:50 PM