Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.
Contacting Dell
For customers in the United States, call
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and
1Visit support.dell.com.
2Verify your country or region in the Choose A Country/Region
3Click Contact Us on the left side of the page.
4Select the appropriate service or support link based on your need.
5Choose the method of contacting Dell that is convenient for you.
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