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Dell TX453 manual Getting Help, Obtaining Assistance, Technical Support and Customer Service, 139

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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting" on page 73 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 73 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 143.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 140 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 142.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 139.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 142, and then see the contact information for your region or go to support.dell.com.

Getting Help

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Dell TX453 manual Getting Help, Obtaining Assistance, Technical Support and Customer Service, 139

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m User’s GuideAbbreviations and Acronyms Contents Enabling the Display Settings for a TV Microsoft Windows Logo Key FunctionsCustomizing the Touch Pad and Track Stick What You Need to Establish a Wlan Connection Setting Up and Using NetworksDouble-Clicking the Dell Support Icon Contents Starting the Dell Diagnostics From Your Hard DriveProgram stops responding or crashes repeatedly Ensuring Sufficient Power for Your ComputerIf only part of the display is readable Using Microsoft Windows System Restore 103100 102Wireless Local Area Network Wlan Cards 120 Removing and Installing Media Bay Devices 111Internal Card With Bluetooth Wireless Technology 125 Technical Support and Customer Service 139142 Returning Items for Warranty Repair or Credit 141145 146Finding Information Documentation updatesCan be found at support.dell.com Finding InformationQuick Reference Guide Dell Support Website support.dell.com Icon in the Microsoft Windows taskbar To view Dell QuickSet Help, right-click the QuicksetFor more information on Dell QuickSet, see Dell QuickSet onAbout Your Computer About Your ComputerTouch pad Volume control buttons Mute button Ambient light sensorLight is flashing Solid orange The battery charge is critically lowY B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Flashing yellow ErrorBack View Video TV-out connectorConnects serial devices, such as a mouse or handheld device About Your Computer Bottom View Docking-device connectorAbout Your Computer To prepare the new computer for the file transfer Transferring Information to a New ComputerClick Finished and restart the new computer Windows Vista Page Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge GaugePower Management Modes Conserving Battery PowerLow-Battery Warning Standby ModeHibernate Mode Configuring Power Management Settings Charging the BatteryReplacing the Battery Storing a Battery Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key CombinationsPower Management BatteryPower Options Properties window see Configuring Display FunctionsTouch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapUsing the Keyboard and Touch Pad Using the Keyboard and Touch Pad Using Multimedia Using MultimediaPlaying CDs or DVDs Adjusting the Picture Adjusting the VolumeEnabling the Display Settings for a TV Connecting Your Computer to a TVClick the tab for your video card Using the Display Adjusting BrightnessUsing the Display Click the Windows Vista Start button →Control Panel Microsoft Windows XPMicrosoft Windows XP Click the Start button and click Control Panel Using the Ambient Light SensorAmbient light sensor Using the Display Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksSetting Up a Network in Microsoft Windows XP Setting Up and Using NetworksWireless Local Area Network Wlan Setting Up a Network in Microsoft Windows VistaChecking Your Wireless Network Card What You Need to Establish a Wlan ConnectionSetting Up and Using Networks Connecting to a Wlan Setting Up and Using Networks Checking Your Mobile Broadband Card Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Dell Mobile Broadband Network Card Connecting to a Mobile Broadband NetworkDell Wi-Fi Catcher Network Locator Internet Connection FirewallFor information about Dell QuickSet, see Dell QuickSet on Setting Up and Using Networks Setting Up and Using Networks Installing a PC Card or ExpressCard Using CardsCard Types Card BlanksExpressCard PC CardRemoving a Card or Blank Using Cards Security Cable Lock Securing Your ComputerSmart Cards About Smart CardsInstalling a Smart Card PasswordsUsing an Administrator Password Using a Primary/System PasswordUsing a Hard Drive Password Trusted Platform Module TPM Enabling the TPM FeatureSecurity Management Software Computer Tracking SoftwareIf Your Computer Is Lost or Stolen Securing Your Computer Securing Your Computer Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsDell Diagnostics Main Menu Troubleshooting Accessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Drive Problems Double-Clicking the Dell Support IconClick the Windows Vista Start button →Computer Hard drive problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive Right-click Local Disk CMail, Modem, and Internet Problems Keyword spyware Error MessagesTroubleshooting Click Start→Control Panel→Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsLockups and Software Problems External keyboard problemsUnexpected characters Computer does not start up Other software problemsComputer stops responding Program stops responding or crashes repeatedlyNetwork Problems Memory ProblemsIf necessary, uninstall and then reinstall the program Run the Dell Diagnostics see Dell Diagnostics onPower Problems PC Card or ExpressCard ProblemsEnsuring Sufficient Power for Your Computer Docking Power ConsiderationsExtension cable to verify that the computer turns on Scanner Problems Printer ProblemsTouch Pad or Mouse Problems Sound and Speaker ProblemsNo sound from headphones No sound from integrated speakersIf the display is blank Video and Display ProblemsIf only part of the display is readable If the display is difficult to readViewing the System Setup Screens System Setup ProgramSystem Setup Program OverviewSystem Setup Screens Commonly Used SettingsChanging the Boot Sequence Changing COM Ports Performing a One-Time BootSystem Setup Program Identifying Your Computer Traveling With Your ComputerPacking the Computer Attach a name tag or business card to the computerTraveling by Air Travel TipsWhat Is a Driver? Reinstalling SoftwareReinstalling Software DriversReinstalling Drivers and Utilities 101 102 Restoring Your Operating System103 Using Microsoft Windows System RestoreEnsure that Turn off System Restore is unchecked Using the Operating System Media105 Touch Pad Enhances the pointing device features OtherChipset Components and controllers106 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your ComputerHard Drive Follow the procedures in Before You Begin on 108Screws 109Returning a Hard Drive to Dell Media BayRemoving the Device Security Screw Foam packagingRemoving and Installing Media Bay Devices 111Device security screw Device latch release Push the new device into the bay until it clicks Hinge CoverKeyboard 113Hinge cover Keyboard Keyboard screws Keyboard connector115 MemoryMemory module Captive screw 117Memory module Subscriber Identity Module SIM Card Wireless Cards119 SIM cardAntenna cables Wireless Local Area Network Wlan CardsWlan card Metal securing bracket 121Mobile Broadband or Wireless Wide Area Network Wwan Cards FCM Flash Cache Module 123Wwan card Metal securing bracket FCM card Antennae cables Lift the card out of its connector 124Internal Card With Bluetooth Wireless Technology 125FCM card Metal tab Card Cable connector Card Card connector Cable connector Coin-Cell BatteryMylar Coin-cell battery 127128 Dell QuickSet 129Dell QuickSet 130 131 Specifications132 Ieee Pin serial connector Video TV-outTo composite video adapter cable Modem RJ-11 support Network adapter RJ-45 port DockLCD interface 133134 135 Certain power-intensive conditions seeKeycaps Can be significantly reduced under136 137 138 Getting Help Technical Support and Customer ServiceObtaining Assistance 139DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service 141Contacting Dell Before You Call143 144 Appendix Cleaning Your ComputerComputer, Keyboard, and Display Touch PadMouse CDs and DVDs146 FCC Notice U.S. Only Macrovision Product NoticeFCC Class B 147148 149 Glossary150 151 Extended display mode a display setting that allows Glossary152 Memory a temporary data storage area inside your Glossary 153154 155 156 157 158 Video resolution See resolution