Denon AVC-A1HD, AVP-A1HD Troubleshooting, GAudioH Symptom Cause, Symptom Cause Countermeasure

Troubleshooting

When this unit is upgraded, the “Audio” contents are changed.

To check items related to “Audio”, refer to this version of the Owner's Manual instead of the “Original version”.

If a problem should arise, first check the following:

1.Are the connections correct?

2.Is the set being operated as described in the owner’s manual?

3.Are the other components operating properly?

If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction.

In this case, disconnect the power immediately and contact your store of purchase.

GAudioH

Symptom	Cause				Countermeasure				Page
								AVC-A1HD		AVP-A1HD
No sound	• You are playing a monaural			• The	mode	is set to		35 ~ 37		35 ~ 37
is produced	source (TV,	AM	radio	something		other	than
from center	broadcast, etc.) in		the	“STANDARD” (Dolby/DTS
speaker.	“STANDARD”	(Dolby/DTS		Surround) or “HOME THX
	Surround) or “HOME THX			CINEMA” .
	CINEMA” mode.
No sound	• The surround mode is set			• Set to a surround playback				35 ~ 37,		35 ~ 37,
is produced	to “STEREO”.			mode.				m47		m49
from surround
speakers.
No sound	• Surround back speaker			• Set	to something		other	23		23
is produced	setting is set to “None”.			than “None”.
from surround	• Surround mode not set to			• Select a surround playback				35 ~ 37,		35 ~ 37,
back speaker.	a mode for 6.1- or 7.1-			mode.				m48		m50
	channel playback.
	• The surround back			• Sound is not output from				28,		–
	speaker’s power amplifier			the surround back speakers.				46 ~ 61
	is assigned to a different			Change the settings.
	channel.

Symptom	Cause		Countermeasure					Page
							AVC-A1HD		AVP-A1HD
No sound	• The settings are not		• In the “Amp Assign”				28,		–
is produced	configured to use front		settings, set to use front				46 ~ 61
from front	height speakers.		height speakers.
height	• The front height speaker		• Set the front height				23		23
speaker.	setting is “None”.		speakers to something
			other than “None”.
	• The “Extension Channel”		• Set the “Extension				28		29
	setting is “Front Wide”.		Channel” setting to “Front
			Height”.
No sound	• The settings are not		• In the “Amp Assign”				28,		–
is produced	configured to use front		settings, set to use front				46 ~ 61
from front	wide speakers.		wide speakers.
wide speaker.	• The front wide speaker		• Set the front wide				23		23
	setting is “None”.		speakers to something
			other than “None”.
	• The “Extension Channel”		• Set the “Extension				28		29
	setting is “Front Height”.		Channel” setting to “Front
			Wide”.
No sound	• Subwoofer’s power not		• Turn on	the		subwoofer’s	–		–
is produced	turned on.		power.
from	• The subwoofer was not		• Set the subwoofer settings				23		23
subwoofer.	detected by Auto Setup, or		to “Yes”.
	subwoofer is set as “No”
	in the speaker settings.
	• The subwoofer is not		• Check the connections.				7		8
	properly connected.
	• The subwoofer volume		• Adjust the subwoofer’s				–		–
	setting is too low or “Off”.		volume to an appropriate
			level.
No test tones	• Surround mode	not set	• Set to the		“STANDARD”		35 ~ 37		35 ~ 37
are produced	to “STANDARD”	(Dolby/	(Dolby/DTS		Surround) or
when main	DTS Surround) or “HOME		“HOME	THX		CINEMA”
remote	THX CINEMA” mode.		mode.
control unit’s
TEST button is
pressed.

Getting Started Connections Setup Other Operations Multi-Zone Information Troubleshooting Specifications

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