The printer sounds like it is printing, but nothing prints.

The print heads may need cleaning. See Chapter 6 for instructions.

One or both ink cartridges are empty or too old. A cartridge is too old if it has been used longer than six months or beyond the date on its packaging. First clean the print heads as described in Chapter 6. If this does not solve the problem, replace the ink cartridges.

You see error messages on your PC because of printing conflicts.

Before sending print jobs to the printer, the EPSON Spool Manager stores them in a temporary directory. If you see conflict error messages or printing is very slow, the problem may be caused by other temporary files in this directory. To change the Spool Manager default directory, follow these steps:

1.Make a directory on your hard disk to store the Spool Manager files, for example, C:\SPLTEMP.

2.Open the EPSON program group or folder and double-click the

Spool Manager icon.

3.Make sure Epson Stylus COLOR 500 is selected, and then open the Queue menu.

4.Select Setup. In the Queue Setup dialog box, change the spool directory to the one you created in step 1.

5.If you are using Windows 3.1, also make sure the Use Print Manager for this port checkbox is checked. (It should not be checked if you are using Windows 95.) Then select OK.

6.Open the Options menu and select Default Spool Directory.

7-10Troubleshooting