Epson 830p Where To Get Help, Telephone Support Services

	Where To Get Help
	Epson provides technical assistance through electronic support
	services 24 hours a day, as listed in the following table.

Service	Access

World Wide Web	From the Internet, you can reach Epson’s product support page at
	http://support.epson.com. After selecting your product, you can access
	troubleshooting information, download product documentation, and receive
	technical advice through e-mail.

Presenters Online	Access tips, templates, and training for developing successful presentations at
	http://www.presentersonline.com.

	Telephone Support Services
	To use the Epson PrivateLine Support service, call (800) 637-7661
	and enter the PIN on the Epson PrivateLine Support card included in
	your Start Here kit. This is the fastest way of speaking to a live
	representative, and it’s free. This service is available 6 AM to 6 PM,
	Pacific Time, Monday through Friday, for the duration of your
	warranty period.
	You may also speak with a projector support specialist by dialing one
	of these numbers:
	■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
	through Friday
	■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
	through Friday
	Toll or long distance charges may apply.
	Before you call, please have the following information ready:
	■ Product name (Epson PowerLite 830p)
	■ Product serial number (located on the bottom of the projector)
	■ Computer configuration
	■ Description of the problem
	You can purchase screens, carrying cases, or other accessories from
	Epson at (800) 873-7766 or by visiting the Epson Store at
	www.epsonstore.com (U.S. sales only). In Canada, please call
	(800) 463-7766 for dealer referral.

112Solving Problems

Contents

Page Important Safety Information Copyright Notice Contents Displaying and Adjusting the Image Using the Remote Control Fine-Tuning the Projector Managing Projectors Maintaining the Projector Solving Problems Notices Index Page Welcome Using Your Documentation Registration and Warranty Unpacking the Projector Some older PowerBooks Optional Accessories Page Displaying and Adjusting the Image Positioning the Projector Sync Projecting the Image If the ON/OFF warning If you’ve connected a 5.If you are prompted to enter a password, see page Selecting the Image Source Source Search The projector has two Video/S-Video The remote control has four Troubleshooting Display Problems If you’re using a PC notebook: If you’re using Macintosh OS X: If you’re using OS 8.6 to OS 9.x: Adjusting the Image Using Quick Setup Focusing and Zooming Your Image Adjusting the Image Shape Using Keystone Correction Correcting Computer Images 28Displaying and Adjusting the Image Shutting Down the Projector Using the Direct Power ON Function Using the Remote Control Turning On and Using the Remote Control Replacing the Batteries If the projector stops responding to the remote control, check the following: ■Make sure the remote control’s ON/OFF switch is in the ON position If the buttons do not light up, replace the batteries as described below: 1.Turn the remote control over Controlling the Picture and Sound Previewing Picture Sources 1. Press Preview on the remote control Preview Press one of the Movies are displayed as still images on the preview screen 2.Select the Setting menu and press Enter 3.From the Setting menu, select Keystone and press Enter 4.Select Quick Corner and press Enter. You see this screen: Quick Corner 5.Press the Enter button to select the corner you want to adjust Turning Off the Picture and Sound A/V Mute ■To turn off the picture, press the A/V Mute button. The screen goes dark ■To turn the image back on, press the button again Stopping Action Setting Up the Picture-in-PictureImage Displaying the Picture-in-PictureImage Projecting Images Without a Screen Operating Your Computer with the Remote Control Page Highlighting Your Presentation Customizing the Pointer Tools Connecting to Computers and Other Equipment Connecting to a Computer Connecting to the Computer Ports When you’ve finished making any connections, see Using the Macintosh Desktop Adapter Connecting the Cable for Remote Mouse Control 1.Locate the USB cable that came with your projector 2.Connect the square end of the cable to the projector’s USB port Connecting an External Monitor Connecting to Video Equipment Connecting a Composite Video Source Connecting an S-VideoSource Connect the cable to the Connecting a Component Video Source 1.Locate a component-to-VGAvideo cable Connect the cable to your player and one of the 54Connecting to Computers and Other Equipment Connecting an RGB Video Source 1.Locate the VGA computer cable provided with the projector Connect the cable to the video port on your player and one of the Playing Sound Through the Projector Connecting External Speakers Page Fine-Tuningthe Projector Using the Menu System After changing the settings, press the You can also press the Menu button to exit Restoring the Default Settings Fine-Tuningthe Projector Adjusting the Image Quality ■Brightness Lightens or darkens the overall image ■Contrast Adjusts the difference between light and dark areas ■Sharpness tip ■Auto Setup ■Resolution Manual ■Tracking Adjusting the Image Size, Shape, and Position Adjusting the Color Adjusting the Sound Enabling Password Protection 1.Press the Freeze button on the remote control for about five seconds You see this screen: 2.Use the pointer button to set Power ON Protect to ON. Then press Enter Power ON Protect Page Starting the Projector with a Password 1.Press the Num button on the remote control to activate the numeric keypad 2.Enter the four digit password 70Fine-Tuningthe Projector Creating Your Own Startup Screen Capturing the Image Follow these steps to capture the image and transfer it to the projector: 3.Highlight User’s Logo and press Enter 6.When you see the message Select this Image?, highlight Yes and press Enter When the message 9.When you see the message Completed, press Esc to return to the menu screen Choosing When to Display the Image 1.Press the Menu button, highlight the Extended menu, and press 2.Select Display and press Enter Controlling Multiple Projectors Changing the Remote Control ID 1.Press the ID button on the remote control. You see it light The ID button’s light shuts off and the new ID is registered 1.Press the ID button twice. After a moment, the button flashes 74Fine-Tuningthe Projector Customizing Projector Features Enabling Quick Setup Options Automatically Running Quick Setup 1.Press the Menu button on the remote control 3.Choose Quick Setup and press Enter 4.Select Startup Options and press Enter 5.Select Quick Setup and press Enter Page Managing Projectors Connecting and Configuring the Projector on a Wired Network Follow these steps to connect and configure the projector for your network 2.Turn on the projector (see page 18) button on the remote control and select from the Using EMP Monitor Opening and Closing EMP Monitor To start EMP Monitor, click To close EMP Monitor, right-clickthe program icon shown above and select Exit Registering Your Projectors Before you can monitor your projectors, follow these steps to register them: 2. Click Register projector. You see this screen: Register projector Auto detect Manual registration Any projectors found on the network are listed as shown below: You see this screen with a list of all registered projectors 84Managing Projectors Monitoring Your Projectors For detailed status information, select the projector and click View details The following table explains the meaning of the status icons: Status icons Video source icons 86Managing Projectors Error icons Controlling Your Projectors The following table explains the functions of the control buttons: Control buttons 88Managing Projectors Using EMP NetworkManager Setting a Password Right-click Change Password 2. Enter a password up to 14 characters in length Creating the E-MailSettings 3.EMP NetworkManager connects to the projector, and you see this screen: You can give the projector a 5.Click Mail Notification Settings Ano-signalmessage is 6.Select ON for the Mail Notification setting Enter the IP address and port number of the SMTP server used for sending Enter up to three Setting a Notification Event Understanding the Notification Messages The body of the message contains: ■The name of the projector ■The projector’s IP address ■A description of the problem Page Maintaining the Projector Cleaning the Lens Cleaning the Projector Case Cleaning the Air Filters and Vents Replacing the Lamp and Air Filters Page 12.Reset the lamp timer as described in the next section Resetting the Lamp Timer 3. Select Lamp-HoursReset and press Enter. You see this prompt: 4.Select Yes and press Enter Transporting the Projector Solving Problems Using On-ScreenHelp Checking Projector Status 104Solving Problems Solving Problems with the Image or Sound ■Make sure the cables are connected correctly, as described on page ■Try restarting your computer If you’re using a PC notebook: Hold down the notebook’s manual or online help for details If you’re using Macintosh OS 8.6 to 9.x: 4.If this option isn’t available, click the Monitor icon The message Not Supported is displayed Make sure the correct input signal is selected in the Signal menu (see Make sure your computer’s resolution doesn’t exceed UXGA (1600 ■Macintosh OS 8.6 to 9.x: The image isn’t square, but keystone-shaped If the top or bottom of the image is broader, press the If the image has no parallel sides, use Quick Corner. Press the The image contains static or noise The image is blurry 3. Adjust the Sync setting to increase the image sharpness The image colors are incorrect If you’re displaying a computer image, use the ■Check your computer display settings to correct the color balance There is no sound Solving EasyManagement Problems Solving Problems with the Remote Control Where To Get Help Software Installation Windows System Requirements Installing the Software Projector Installation Page Technical Specifications Projection Lamp Remote Control Dimensions Electrical Environmental Safety Compatible Video Formats 120Technical Specifications Notices Important Safety Instructions WARNING 122Notices Remote Control Information Declaration of Conformity FCC Compliance Statement Warranty In Canada, warranties include both warranties and conditions (905) Page Index 130Index Page 132Index Page Page Page Page Page Page Page Art/1015.eps