XDT User’s Manual
Warranty
This instrument is warranted to be free from defects in workmanship and materials. Liability under this warranty is limited to servicing, calibrating, and replacing any defective parts of the instrument returned to the factory for that purpose. Fuses are specifically excluded from any liability. This warranty is effective from the date of delivery to the original purchaser. The equipment must be determined by Xentaur to have been defective for the warranty to be valid. This warranty applies as follows:
•one year for electronics
•one year for mechanical failures to the sensor
•six months for calibrations
If damage is determined to have been caused by misuse or abnormal conditions of operation, the owner will be notified and repairs will be billed at standard rates after approval.
Maintenance Policy
In cases when equipment fault is suspected, please notify your representative of the problem, be sure to provide them with model and serial numbers. If the problem can not be resolved, then ask for a Return Authorization Number (RAN) and shipping instructions. Issuance of an RAN does not automatically imply that the equipment is covered by our warranty, that will be determined after we receive the equipment. Pack the equipment in a suitable box with sufficient padding, include the RAN number on your paperwork, and send the equipment, prepaid, to the designated address. Equipment returned without an RAN, or with reversed shipping or import/export charges, will not be accepted
If the warranty has expired, or the damage is due to improper use or exposure of the equipment; then the repair facility will provide an estimate and wait for approval before commencing repairs.
For your convenience a Return Authorization Request Form is provided in appendix N, it must be com- pleted and sent back to the provided destination in order to obtain a RAN.
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